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At Grupo Xcaret, we are committed to sustainability. At our parks, we have eliminated the use of printed materials, making our planet happier. Download our app, enjoy your visit to the most, and be part of our contribution to our Earth.

• Get exclusive deals and benefits for purchasing with the Xcaret App.
• Find valuable information about the 360° Xafety protocols we are implementing at the parks.
• Direct access to your digital Tickets and enter easier to the details of Xcaret, Xel-Há, Xplor Xenses, and Xoximilco parks.
• Have general information about Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there.
• GPS maps to find all the activities you are interested in.
• Watch what’s New at the parks, including Dream Activities, Shows, etc.
• Find details of every activity with the schedule, restrictions, and important information.
• Add to your favorites the attractions and events you want to visit.
• Locate restaurants and check out their specialties and opening hours.
• Call to book one of the Dream Activities after looking at its details.
• Find in the map all the services at Xcaret such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc.
• Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc.
• Search feature. Find attractions, routes, modules, etc.
• Choose your app language (English/Spanish).
• For a personalized experience, create an account or login using your social networks.

Note: some of the app features require your full name, country, date of birth, and email address, plus location data. For an easier login, the app will also need your email at your Account Manager.

This app offers the option to receive push notifications related to your visit to the parks. To turn off these notifications, manage them in your device’s settings.


Versión 6.1.3

Bugs fixed

Valoraciones y reseñas

4,8 de 5
2,7 mil valoraciones

2,7 mil valoraciones

RnLola ,

Review of XCARET!

My family and I come from New York City. We came to XCARET on vacation. It is very beautiful and very well maintained. They are super very clean and using all precautions and prevention of Corona Virus. They require masks all the time except when eating there delicious buffet food.
They enforce and offer you Gel sanitizer everywhere also social distancing is all over the park. Everyone is compliant and staff is very nice! Excellent park. The show are worth every dollar spent and more. They are professional and spectacular. The buffet is fresh and delicious. We swam with the dolphins and it was a remarkable experience that we shall never forget. Thank you XCARET! For making my family happy during these COVID-19 times!

Respuesta del desarrollador ,

Thank you so much for your comments. We are very happy that you and your family spent an excellent vacation and your stay at the park was this great. We hope to see you back again, sometime soon! Have a great day!

_paulazamora_ ,

Bad service

I went on January 3rd to Xplor park. Purchase a picture package that they offer by showing you really good quality videos. They said it would be available the next day and only some pictures were NOT the “360” videos. It took them until January 11 to respond back to me sending links that didn't show the videos still. When I finally got my video I am so surprised to see the BAD quality of the video. In the videos the image is repeated on both sides. That is not "360".
And at the bottom it's all distorted. My face, arms, everything. That is called FALSE ADVERTISING. Show something and not sell it. I repeat again, This video is not like the one shown as an example and I would like my money back. We are not at all happy with the product. Apart from the problems that we have already had from the beginning, not being able to access the videos and having to wait 8 days after our visit to get a response from you. I have now requested a refund over email and have been ignored .

xosuee ,

Xcaret, Xelha

In my 38 years of being alive and visiting world renown theme parks l have never received the most incredible customer service like I did at these parks. The staff is amazing very polite, very energetic, they definitely make the experience worth everything .just flawless...also I have never been to a park that is built in a natural habit . I cannot say enough good things about the staff the food the attractions.. if you go you will not be disappointed.


Privacidad de la app

El desarrollador, Experiencias Xcaret S.A. de C.V., ha indicado que las prácticas de privacidad de la app pueden incluir la gestión de datos descrita a continuación. Para obtener más información, consulta la política de privacidad del desarrollador.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • Usage Data
  • Diagnostics

Las prácticas de privacidad pueden variar, por ejemplo, dependiendo de tu edad o de las funciones que uses. Más información


  • En familia

    Hasta un máximo de seis miembros de tu familia podrán usar esta app si tienes En familia activado.

Más de este desarrollador

Health & Fitness

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