iPhone Screenshots

Description

Millions of people turn to Yelp every day to make spending decisions. Yelp provides a free suite of tools to showcase your business and connect you to the Yelp community. The Yelp for Business Owners app allows you to view important business analytics and connect with customers, including those who have written reviews for your business. This app puts the power of Yelp’s tools right in your pocket!

NOTE: This app is for business owners to manage their Yelp business pages. If you’re looking for the Yelp app that will help you discover great local businesses, go to https://itunes.apple.com/us/app/yelp/id284910350

Use Yelp for Business Owners to:
• Track visitor engagement and customer leads from your Yelp Business Page.
• Respond to reviews with a private message or public comment.
• Respond to customer inquiries and messages.
• Upload and manage photos for your business.
• View reports on ad clicks from Yelp users (advertisers only)
• Report reviews and messages.

To get started, download the app and sign in with your business user credentials. If you haven’t yet claimed your business on Yelp, go to biz.yelp.com, and follow the steps to find your business and create your business user account.

What’s New

Version 20.13.0

Bug fixes and various improvements.

Ratings and Reviews

4.1 out of 5
2.8K Ratings

2.8K Ratings

annelisetolson ,

SCAMMED: Charged me over $1000

After being hounded by their business sales staff, I finally talked with one of them for over 45 minutes during which time he told me that he could qualify me for a $900 ad credit. It of course sounded too good to be true, so I made sure to confirm and reconfirm that I wouldn't be charged for the ads. He said no, I would get the credit and then they would follow up with me to see if I'd want to continue using their services. I figured, why not, I'm a small business, I'll take advantage of this and set up a business page and get the free ads.

Fastforward a month, I get a charge for $824 to my credit card from Yelp so I quickly called and explain the situation. The woman I talked to was super unhelpful and simply said that there's no way the man I talked to explained it incorrectly and that they'd review my case but I'll probably have to pay the charges. And I've still got a bill coming next month for over $200. What was the $900 credit even going towards, you ask? Well, as I can't find a single thing in writing, I don't know for sure but I think it went towards paying for the ad to be up but then I was charged every time someone clicked on it?

My experience with the app itself was fine, but I am livid at their sales team. I feel completely tricked into the charges by someone who clearly knew what he was doing and the fact that they won't refund me is infuriating.

ladybugcc ,

Scammers and robbers

I am extremely disappointed with Yelps services for business owners. I got on the platform because as a consumer I often use it to find services I need. It’s a great user platform but you Yelp people are robbing business owners of everything. I can’t even choose my own profile picture without paying you at least $30 a month. I was not paying for services so all the reviews I was getting kept hiding. I added ad services and then my reviews started to magically show up. I decided yesterday to decrease my spending on Yelp as I am effectively paying for 9 other contractors to be showcased on my page unless I pay another $300 a month plus with the slowing season it just made the most sense. Today I see that all of my 7 reviews have magically gone away since I decreased my spending budget. Well Yelp, you won’t be getting any more money out of me. I appreciate the services, but you are charging for EVERY Little thing and currently I am not seeing my return on investment , I’m surprised you don’t charge to log in. This is terrible if you are a small business owner wanting to spend no more than $500 per month. Google charges less, gives me more bang for my buck, a free website, free posts, free picture arrangement and almost 3 times the clicks as Yelp and they don’t advertise for 9 other people on my page. 1 star only because I could not leave less.

Malrocks2373 ,

ABSOLUTELY DO NOT WASTE YOUR MONEY

Their customer service is absolute crap! Once they’ve roped you into spending outrageous amounts of money just for scammers to call you they will not refund your money. THEY ARE JUST OUT TO SCAM SMALL BUSINESSES OF THEIR HARD EARNED MONEY!!! I got a call from a lady who acted all nice and befriended me and I had concerns and I told her I don’t have the money for this really because you charge to much and she assured me that I could cancel anytime and she will call back and help me if I have any questions or concerns. She NEVER talked to me after she scammed me into starting a campaign!!! They scam you into starting an extra add-on that will allow you to do some special thing like have a “call to action button” that will pop up for visitors to see and to click to call you. What they don’t tell you is that when you cancel your ad campaign it does not cancel that add-on they made you add! So you keep getting charged $60/month for this button that doesn’t do anything, but get you scam calls!! Then they claim it’s your fault because you didn’t cancel it! I am beyond infuriated and will never be using this platform to advertise again. Facebook ads are way way way more affordable than this will ever be and they actually work and give you real customers! I highly recommend advertising your business on Facebook if you want real results!

Information

Seller
Yelp, Inc.
Size
203.3 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Czech, Danish, Dutch, Filipino, Finnish, French, German, Italian, Japanese, Malay, Norwegian Bokmål, Polish, Portuguese, Spanish, Swedish, Traditional Chinese, Turkish

Age Rating
12+
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Infrequent/Mild Mature/Suggestive Themes
Infrequent/Mild Profanity or Crude Humor
Infrequent/Mild Sexual Content and Nudity
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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