The ZipPass App allows riders to buy fares using their mobile device. Tickets can be purchased from anywhere at any time and can be used to board the bus or light rail.
UI issue fix
Ratings and ReviewsSee All
The price for the daily ticket should be 2.75-3$not 7$. These bus drivers make enough money off us as is. That and there should be a way we can deactivate our tickets to save minutes. Sometimes the bus takes too long for us to get to the second bus to also get to our destination. Single passes should be longer like 2&1/2 hours
Glitching our after recent update
I haven’t really had any issues with the app until this most recent update. I buy all my bus tickets in advance for my work week via the app, and now the app glitches out whenever I try to activate a ticket. I thought that deleting the app and reinstalling it might do some thing, but it just made things worse by making all of my tickets unavailable because it says “ this ticket is downloaded to another device or associated with the previous app installation. If you feel this is an error, please contact customer service; they can unlock your ticket for your use.” Of course this is happening on a weekend so no customer service. Please fix this!!! I rely on SacRT to get to and from work. I’ve already spent the money so it’s not OK if I’m not able to use my tickets.
Developer Response ,
We are sorry that you’ve had issues with the app. We’re always working hard to improve the app. If you have any feedback or suggestions, please write to us at firstname.lastname@example.org.
The app is alright, other than the fact I cannot have my passes on Apple or Samsung wallet, never mind any other options. This was supposed to make life easier but it’s not easier. Connect card should be on here... it should be upload able to apple wallet, I should be able to use my phone to scan the darn machines rather than carrying yet another piece of ‘earth unfriendly,’ and wallet-stuffing plastic card. The machines should be on the actual light rail rather than on the platform (that way someone dashing on the train can still pay). All in all, the systems set up by Sac RT and affiliates are alright, just far from being an efficient use of people’s time and money. It feels like a piecemeal effort rather than a wholistic approach to efficient digital systems for public transit. Nice job, but, you’re far from done.
Developer Response ,
We are sad to know that your experience on the app was not satisfactory. Any additional suggestions or feedback can be sent to email@example.com and we will look into it at the earliest.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.