Screenshots

Description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.

Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View

What’s New

Version 1.11.0

Minor fixes and performance improvements.

Ratings and Reviews

4.8 out of 5
12 Ratings

12 Ratings

Online808 ,

love this app!

ok so when i first opened this app i had a hard time logging in so i thought it was a piece of "waste of time". then one day the option appeared on the app that said "log in with your Support Account" as opposed to only a chat account i am assuming. then after i logged in with my support account this app has worked amazingly and is in real time. so convenient for those that have have a small staff of 1 and still want to provide amazing customer service without being tied to a computer. I always have my phone on me so i can respond to users on my site when ever i choose. LOVE THIS APP!

Developer Response ,

Thanks for the very kind review Online808 :D Glad you are enjoying the app, we are working on a redesigned app now and it should become available in late summer.

klockw243 ,

Nice starting point, but not a full featured mobile chat client

I love the simplicity of Zopim’s live chat widget; it was incredibly easy to set-up and works beautifully. My suggestion with the app is to build some sort of auto login/logout settings. I’d like to be notified on my phone/ipad when a new chat starts, but I wish it would sign-out each night at a set time, and log me back in the next morning at a set time. Obviously iOS privacy settings can control the do-not-disturb times, but I’d rather have the app control this so my website shows that I’m unavailable.
I’m still testing the push notifications feature (others have complained that they don’t always work), but so far, I get push updates immediately, even when the app is fully quit! I just have to be logged-in (fully quitting the app doesn’t log you out by default).
Great app and great service! I look forward to more iOS updates down the road. In the mean time, I’ll be recommending this to everyone.

candice_k ,

Very Disappointing

ZenDesk Chat/Zopim is such a great tool. The desktop dashboard works great and we love it. But, we travel a lot so the app is critical to how we use the software. This app is terrible. I typically launch the app as I leave the office and it will work for a little while. Then at some point I'll realize "I haven't heard a notification in a while". Lo and behold it's because the app has logged me out... who knows when. It's constantly logging us out of the app without any way to know this has happened except to launch the app again. We've missed countless chats like this due to the triggers not firing while we are logged out. I've turned to obsessively checking the app on my phone to make sure I'm still logged in. Outrageous. Obviously this is a critical point to using the app, so I can't understand why the developers haven't fixed whatever it is that makes this happen.

Information

Seller
Zendesk, Inc.
Size
45 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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