Checkers Sixty60 17+

The app is great in Terms of speed and accuracy of items. However when we receive notifications we cannot access it or go to it, as it just pops up on the screen and we cannot go to the actual notification. Also you need to introduce more items to the selection as half of the goods we are looking for is not available. We get that the items are limited to 30 items, be it for convenience or whatever other reason but we would like to see all or most of the items that are available in the store , also available on the app. What is the point of only a certain number of items being available, which means that we now have to go out and get the other items simply because they were not available on the app ? I also do not see the point of reserving an extra 15% of the value of the groceries if one chooses not to substitute items if they are out of stock ? This option should only be applicable to customers that choose to substitute the items. The items on promotion should also be available on the app.

Hi there, thanks for reaching out. We are working continuously to improve the app and our service. Your feedback really assists with this, thank you. We hope your next experience with Sixty60 as we expand and improve is a more positive one. Thanks, the Sixty60 team

Checkers Sixty60 complaint. Ordered 6 individual panini rolls. As an alternative we picked 6 white rolls that come in a pre-packed packet. There was nothing else close to what we wanted and the main purpose of the order was bread rolls so we went with that alternative option. After checkout it appears panini’s are out of stock and you proceed to give us 6 packets of 6 white rolls (36 rolls). Nowhere did we indicate we wanted 36 rolls. I can’t raise an issue on the app for some reason so I phone help centre. I tell them they welcome to fetch rolls but we not paying for 30 additional rolls. The call agent tells me that I made the incorrect selection and that for this reason I am not eligible for a refund. I am told that I should’ve known that the alternative of a single packet of 6 individual rolls would imply that it would be multiplied by 6 packets (36 rolls) when I selected that alternative. She told me if I am not happy I should drive to the store and return the rolls. This is unacceptable, if your app cannot calculate the correct quantity on an order that is out of stock then you shouldn’t give alternative options and where you do you shouldn’t place the burden on me if it incorrectly calculated the quantities. I have supported this service for 2 years plus, this is not how I expect to be treated. I am giving you a second opportunity to fix this so will await feedback from you that this amount has been reversed and the rolls collected.

Hi Philip. Thank you for reaching out to us. The reversal of the reserved amount may take 2-5 working days, depending on your bank's processing times. Please keep in mind that the reversal may not reflect as a credit entry as it was kept in pending status with your bank. Thanks, The Sixty60 Team

Except for what I’m about to mention, I have no complaints about the app or the service. Customer service are also incredibly helpful and nice.

The search function often will bring up unrelated items only to find the more relevant ones somewhere down the line. This includes groceries and brands. When it comes to choosing an alternative, most of the time the alternative is either closer to or exactly what I was looking for or it shows a cheaper option. Neither of which came up when searched for.

The delivery drivers are the worst experience. I could have multiple bags but even 5 steps to my front door, they aren’t willing to help, even if they see me struggling and having to make more than two trips to and from my front door. If I do ask for help they often will only bring it half way which defeats the purpose of help. They’re also usually in a bad mood, stand offish and rude. I’m generally quite a good tipper but I’m not going to go out of my way to tip 15-20% to someone who clearly hates their job and is unhelpful. Unlike drivers for Butlers Pizza for example, who are friendly and approachable, Checkers drivers create an unpleasant exchange. It’s ironic actually.

Hi, we're sorry to hear this. We are working continuously to improve the app and our service. Your feedback really assists with this. We will look into this and we hope that your next experience with Sixty60 is a more positive one. Thanks, the Sixty60 team