Dialdirect Insuranc‪e‬ 17+

After using this app for a number of years and reporting errors via email it would seem that no attention is paid to this information , for example : there are times when I have not touched my phone even up to 30 mins later and I see a note about cell phone usage, the app scores you down for not entering the freeway at 60kmh , really , offramp is not part of the freeway and that is correct, you cannot enter a freeway most times at 60.
Then there is the “harsh acceleration “ just randomly pops up even though I have not, going over speed bumps also triggers this .
I get the impression that this is Ok for dial direct since you’re always looking bad and they don’t have to payout much.
Please pay attention to the problems and resolve them, thank you

Hello, we are sorry to hear about your experience and would like to look into this for you. Please may we ask you to email us at appsupport@dialdirect.co.za with your policy number and screenshots of this issue?

I have been using the app for quite a while now. I can assist you improve the app.

1. Please make an option to choose not driving the insured car, additionally to (passenger , driver) options . We don't only drive the the insured car, we drive work car as well but your app will not seize the opportunity to track.

2. Your app is very sensitive and not realistic. It favour you guys, my car tracker gives me way better score than your app does. We cannot be driving so slow or brake just a little bit and be penalized for that or if one avoids an accident by braking ( thats good driving) that we being penalized for.

Hello Mikhayeli, thank you very much for this valuable feedback. We will share this with our app support team to ensure that they look into improving this experience.

I would rate this app 5 stars if it wasn't for the fact that after I've parked my car, opened my house, got something to drink and sat down on the couch to read my WhatsApp messages, that the app is still tracking me and penalizes me for 'using my cellphone while driving'

There seriously needs to be an option to end your trip once you have finished driving and parked.

On average it takes 6 minutes before I am able to use my phone after I have stopped driving, which is far too long.

Hello, we can understand your frustration with this. We would suggest doing an update of the app or visiting the Troubleshooting Wizard. If the problem continues please email appsupport@dialdirect.co.za for us to work on this issue with our App Support team.