iPhone Screenshots


With the Dialdirect Insurance app, you can do everything on your mobile device from managing your policy to tracking and recording your trips. You can also check your Overall Drive score and your Dialdirect Payback earnings.

What’s New

Version 1.18.16

Performance and stability enhancements.

Ratings and Reviews

3.8 out of 5
609 Ratings

609 Ratings

Flight addicr ,

App sensitivity, incorrect data

After using this app for a number of years and reporting errors via email it would seem that no attention is paid to this information , for example : there are times when I have not touched my phone even up to 30 mins later and I see a note about cell phone usage, the app scores you down for not entering the freeway at 60kmh , really , offramp is not part of the freeway and that is correct, you cannot enter a freeway most times at 60.
Then there is the “harsh acceleration “ just randomly pops up even though I have not, going over speed bumps also triggers this .
I get the impression that this is Ok for dial direct since you’re always looking bad and they don’t have to payout much.
Please pay attention to the problems and resolve them, thank you

Developer Response ,

Hello, we are sorry to hear about your experience and would like to look into this for you. Please may we ask you to email us at appsupport@dialdirect.co.za with your policy number and screenshots of this issue?

mikhayeli ,


I have been using the app for quite a while now. I can assist you improve the app.

1. Please make an option to choose not driving the insured car, additionally to (passenger , driver) options . We don't only drive the the insured car, we drive work car as well but your app will not seize the opportunity to track.

2. Your app is very sensitive and not realistic. It favour you guys, my car tracker gives me way better score than your app does. We cannot be driving so slow or brake just a little bit and be penalized for that or if one avoids an accident by braking ( thats good driving) that we being penalized for.

Developer Response ,

Hello Mikhayeli, thank you very much for this valuable feedback. We will share this with our app support team to ensure that they look into improving this experience.

traviieg ,

Cellphone use detected

I would rate this app 5 stars if it wasn't for the fact that after I've parked my car, opened my house, got something to drink and sat down on the couch to read my WhatsApp messages, that the app is still tracking me and penalizes me for 'using my cellphone while driving'

There seriously needs to be an option to end your trip once you have finished driving and parked.

On average it takes 6 minutes before I am able to use my phone after I have stopped driving, which is far too long.

Developer Response ,

Hello, we can understand your frustration with this. We would suggest doing an update of the app or visiting the Troubleshooting Wizard. If the problem continues please email appsupport@dialdirect.co.za for us to work on this issue with our App Support team.

App Privacy

The developer, UPSTREAM ADVERTISING (PTY) LTD, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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