Dialdirect Insurance 17+

Cool app. Been using it for almost 2 years now and the UX has improved in that time. One point of frustration for me is the fact that I can’t end a trip once I’m done driving and if I use my phone while walking during this time it records it as phone usage while driving. As a result I have to leave my phone sitting still and untouched until the trip ends itself. This is really inconvenient and I would appreciate an option that lets me end trips immediately.

Hello Mpimy, thank you for your review and feedback. We understand that this can be frustrating, and we are currently working on it. If you require any assistance please contact us at onlinesupport@dialdirect.co.za.

I have been using the app for quite a while now. I can assist you improve the app.

1. Please make an option to choose not driving the insured car, additionally to (passenger , driver) options . We don't only drive the the insured car, we drive work car as well but your app will not seize the opportunity to track.

2. Your app is very sensitive and not realistic. It favour you guys, my car tracker gives me way better score than your app does. We cannot be driving so slow or brake just a little bit and be penalized for that or if one avoids an accident by braking ( thats good driving) that we being penalized for.

Hello Mikhayeli, thank you very much for this valuable feedback. We will share this with our app support team to ensure that they look into improving this experience.

The app works well for the most part. You get to see where you made some mistakes in your driving which is great. Other functions, like uploading your self inspection, don't work well. I had to call the call centre to make sure my documents were received because the app is stuck on upload🙁 Also, it would be nice to separate each month's total number of drives instead of carrying on from the previous month. We're working from home now so we're not driving as much.

Hello Tee_RSA, thank you very much for this valuable feedback. We would greatly appreciate it if you could share this feedback with us via email by sending us an email at appsupport@dialdirect.co.za.