I was a little skeptical at first when wanting to insure my Beats headphone with Pineapple. Working in the financial services industry as a risk manager makes me cognisant of defaulting counterparts and I was worried that Pineapple would not be able to handle a claim (reinsurance is some of their amazing ideas) My mind is at ease. I accidentally damaged my Beats Solo 3 wireless limited edition headphones worth R4000 and has to submit a claim. This was over the December holiday period and Pineapple kept asking me for the claim info and were insanely helpful in getting the claim approved and sorted. I got paid out and I am now I have the sound of my great headphones playing again Pineapple has revolutionized insurance and I will definitely recommend them and will be insuring more products in the future if their service and ease of use continues like this

I recently signed up for Pineapple Insurance, and I’m really impressed by how easy and straightforward the whole process was. Unlike traditional insurance companies, Pineapple focuses on providing clear, customizable coverage without the confusing jargon or hidden fees.The app is super user-friendly, making it a breeze to get started and manage my policy. I also love that they offer a "Pay-Per-Use" model for renters insurance, which feels like a fairer and more flexible option, especially if you’re someone who doesn’t need a full coverage plan all the time.What really sets Pineapple apart is their transparency. Everything is spelled out clearly—no surprise charges or fine print. Plus, their customer support is top-notch, always ready to answer questions and provide guidance.If you’re looking for insurance that’s easy to understand, affordable, and customer-friendly, Pineapple is a great choice!

Please read my Hellopeter review “Don’t do business with Pineapple Insurance” from 26 Aug first, because this is a follow up.After my Hellopeter review, I received an automated response from the CEO to say how embarrassed they are and that someone senior will be in touch with me with regards to my problems.Since the 26th of August, no-one senior has contacted me to resolve my issues. Instead, I’m still stuck with the incompetent Fulufhelo that has now decided to ignore me for over a week. I’ve been ignored on Facebook messenger as well when they asked me to DM them. I’m stuck with these inflated premiums I never consented to and can’t get out of it because their app bug STILL hasn’t been fixed since July. Reminding everyone that they don’t have a call centre and that the only way to get through to them is via their broken app. What’s embarrassing is that this company does not take complaints seriously and doesn’t have any good sense of customer service. They really could have won me back with a basic sense of hearing my concerns, following me up with information and finding solutions for my problems. However, since it’s been over TWO MONTHS with no resolution and unprofessional conversations - I don’t have hope for a relationship with this company anymore. I would not recommend anyone do business with Pineapple insurance. They really aren’t there for you.

The iOS phone application is glitchy as hell in several areas, their chatbot is about as useful as a lobotomized potato, their developers should be ashamed. When you eventually do get routed through to a consultant via whatsapp or their on app chat (which keeps crashing) they are not helpful, they direct you to FAQ or documentation which we would have checked already. There is no call centre either, it’s a mission to actually talk to a human. I claimed after many years and they somehow “lost” the claim, the claim number looked like a hashed string. They did it manually a full week later over the phone, whilst asking me resubmit everything that they already had stored on file! another week with no communication, I am having to chase them, no outcome. Terrible insurance company!! Feel free to attempt to prompt their terrible chatbot to do terrible things until this company ups its game or liquidates itself.