Kauai South Africa 4+

Obviously anyone who uses the app wants to buy your product. Let’s make it easy guys.. please put in the following basic features, which you find even as far back as Ster-Kinekor’s app from years ago!
Default store? Why must I click through multiple menus when I only ever buy from the store near my home.
Reorder button. How about, right off the bat, a simple list of last 5 orders and a one click reorder? Checkers does this easily.
Favourite items. You can “heart” an item but it does nothing helpful.
Basically ordering in the app is horrible. Even the search bar, why do I have to only search in a category. Who is this helping?
Lastly, your backend system is very slow. It can take 20 minutes for an order to reach the store. What’s the point of ordering in advance?
Guys please. We love your food. Help us help you..

I’ve lost count of how many ‘new apps’ we’ve had to remove and reinstall for a ‘better experience’. Every single time I walk into a branch I am unable to login. This is not a date or internet issue. Minutes before I was just checking my checkers and Starbucks apps, happily redeeming points and streaming a podcast. In an attempt to collect points or browse the menu, I’m consistently unsuccessful. When the cashier asks if I have the app I have to explain that I can never log in to which she pulls a sad face obviously having no other solution. I love Kauai but man this app is relentlessly disappointing.
And if I do manage to login to order ahead? I browse to my 3 favourite locations, to which it tells me the first few times that I have none. Then when it does load them, they’re all conveniently offline. What’s the end goal here guys? There’s another level of loyalty that comes with being a Kauai customer because of this but gosh I don’t have the points to prove it.
Let’s maybe give the app some unbiased QA?

Worst app ever. I only down loaded it yesterday and tried several times to place an order for collection but each time the app takes forever to load from one page to the next. Lord forbid you switch to another app (like WhatsApp) while your waiting and come back to find that the app has completely frozen. I’ve closed and reopened and deleted and reinstalled many times since yesterday. All with the same result. I finally get to the payment gateway and that also takes ages to load and confirm. I’m not sure why there are sooo many issues. The loss of sales that is caused is considerable. And the funny thing is that my husband has the app and has been using it hassle-free for months. Please fix it. It is infuriating to say the least and really puts me off the entire brand.