Mr D - Groceries & Takeaway 17+

So my experience with delivery was great, the drivers were friendly and my food was delivered whilst the food was still hot.

My only problem however, has more to do with the app itself. More specifically, the fact that orders cannot be over certain monetary limits. I understand that this may serve the purpose of ensuring that if a person isn’t able to pay, that great losses aren’t incurred. However, for the rest of us trustworthy folk, it leaves us unable to order food for a large group, which is slightly inconvenient seeing that deliveries are actually more beneficial for larger orders as opposed to in-store purchase.

However, other than that, the app worked smoothly and efficiently and I was pretty happy with the effortlessness of use and the convenience it provided. My food was delivered quite quickly which is impressive, thank you.

Hi Landiwe, thank you so much for your valuable feedback. We appreciate it!

I had put our order into the cart and when payment was due, was asked to put banking details in again, which I did. It took forever to confirm and message came through from bank that money had been deducted. Then the app said it was awaiting confirmation from the restaurant which took forever. It took so long that I eventually decided to close and reopen the app to refresh it and when I did, the order was gone. No trace of it. Tried to find a number to call on the app and couldn’t find one. I don’t think it’s a lot to provide a number customers can call if there are issues. Looked on Google and found a number that I called and after selecting options, it rang for a long time with no answer. I held for about 15 minutes before I hung up. Selected the help option in the app and found an option to send through a message. An email was sent to me and after I replied informing them of what had happened and sending them a screenshot of the message from the bank in the banking app… dead silence. Called call centre this morning and “matter will be escalated”. “By when can I expect to hear back from you?”, “depends on when they get back to me”. Surely there are guidelines on this to provide to customer… I can’t be the first to ask how long I am expected to wait. Very frustrating!

Not to mention, my banking details were altered (to Mr) so it keeps asking me to reinsert them and there is no way for me to remove those details and save the correct details. Not impressed.

Hi there, we're sorry to hear that you've had such a terribly experience. We would like to further look into this for you, please reach out to us on info@mrdfood.com with the email linked to your profile so we may assist. Alternatively, you can reach out to us onus on 0873627400.

Let me first begin by saying that the Mr Delivery app is perfect and I want to say well done to everyone involved with building it. It’s unfortunate that I have to complain on the app store about this but I have no other option.

The state of Mr Delivery drivers are terrible to say the least and the company should be ashamed for not having standards in place with their drivers.

The motorcycle and e-bike drivers take reckless risks in order to be on time for their delivery. I have seen drivers fall, drive over sidewalks, slide into the back of cars and drive like maniacs.

I don’t have enough fingers to count how many e-bike drivers I have seen driving without a helmet and they act like they drive a motorcycle. There are certain cycling rules that need to be adhered to and these people have obviously not been trained in them.

I doubt that even one of the motorcycle drivers has a valid drivers license and understands any road rules.

Mr Delivery needs to be held accountable for the poor state of their drivers. This can’t continue. Train your people, make sure they know what the rules of the road are and I’ll consider using your service again.

At the moment I recommend everyone to use Uber eats and stay away from Mr Delivery to keep our roads safe.

Hi there, thank you for bringing this matter to our attention. We have shared the contents of your review with our driver management team who will ensure that this is addressed. We sincerely apologize for any disappointment that this may have caused.