MySmart.City

Name: MySmart.City
Rating: 4.4 (1574 reviews)
Author: Acumen Software

Connect to your city with ease

Free · Designed for iPad

1.6K Ratings
Ages

4+
Years
Category

Utilities
Developer

Acumen Software
Language

EN
English
Size

178
MB

The app that places YOU, the citizen, at the centre of innovation in your city. Welcome to My Smart City! Report maintenance concerns with your local municipality, find out what is happening around you, engage your community, and get rewarded. From reporting potholes, getting instant load-shedding updates to finding out what events are happening near you, and much more!    - NEW FEATURE Search, review, and book service providers near you at the tap of a button. Now you can find skilled, trustworthy, and reliable service providers in your area with the My Smart City App. From friendly and professional domestic cleaners to premium gardeners that are ready to assist YOU. Book a provider, track their movements, and have full control. Premium service at your fingertips. Download the My Smart City App today for these and many more amazing features!

Ratings & Reviews

4.4

out of 5

1.6K Ratings

Extremely useful
29/04/2025

Knersus Pterodactyl
Great and easy to use app for reporting potholes to your municipality. In Cape Town, depending on the time of year and the importance of the road or street, it gets fixed between 2 days and 2 weeks after reporting it. There is currently a bug: Once in a while I get a push notification but when I tap on it, there's no alert – just this app's usual home screen (my iPhone is set to not display the content of push notifications, so I have to tap on it for the applicable app to show me what it wants to notify me of).

Developer Response
Thank you for your positive feedback. Please note that the push notification typically just serves to provide extra information and it does send you to the apps home page :). Any important updates will typically be communicated in-app - so this is not a bug. Thank you so much for your contribution.
Extremely useful
29/04/2025

Knersus Pterodactyl

Great and easy to use app for reporting potholes to your municipality. In Cape Town, depending on the time of year and the importance of the road or street, it gets fixed between 2 days and 2 weeks after reporting it. There is currently a bug: Once in a while I get a push notification but when I tap on it, there's no alert – just this app's usual home screen (my iPhone is set to not display the content of push notifications, so I have to tap on it for the applicable app to show me what it wants to notify me of).
Developer Response 06/05/2025
Thank you for your positive feedback. Please note that the push notification typically just serves to provide extra information and it does send you to the apps home page :). Any important updates will typically be communicated in-app - so this is not a bug. Thank you so much for your contribution.
Statuses not updated
14/10/2021

$&)(56
Although the app works well and the reported issues were attended to promptly by the City of Cape Town, the report status on the app never got updated and all issues that have been addressed still showed a status of in progress. Prompt response from developer resolved the issue, including a follow up phone call.

Developer Response
Hi there! We're happy to hear the platform was able to attend to the issues you needed by the city. Please can you forward us the reference number of the issues you logged to our dispatch team to support@mysmart.city so they can follow up and update the status on our system.
Statuses not updated
14/10/2021

$&)(56

Although the app works well and the reported issues were attended to promptly by the City of Cape Town, the report status on the app never got updated and all issues that have been addressed still showed a status of in progress. Prompt response from developer resolved the issue, including a follow up phone call.
Developer Response 13/10/2021
Hi there! We're happy to hear the platform was able to attend to the issues you needed by the city. Please can you forward us the reference number of the issues you logged to our dispatch team to support@mysmart.city so they can follow up and update the status on our system.
User Friendly & Forward thinking
08/04/2022

Alierrington
The app has an easy layout to follow and feels easy to report issues in my area. I like how I can see the issues reported in my area as well as you can upload photos. I look forward to seeing my area looked after through the services this app connects me to!
User Friendly & Forward thinking
08/04/2022

Alierrington

The app has an easy layout to follow and feels easy to report issues in my area. I like how I can see the issues reported in my area as well as you can upload photos. I look forward to seeing my area looked after through the services this app connects me to!
MySmartCity
17/03/2022

Deon vN
I have managed to get a large number of faults reported and fixed with the app. ThanksPlease make the reference number visible in the "my issues" list as one has to open each to find a fault when confirming status with the Team. Also add address in the confirmation e-mail for the same reason

Developer Response
Hi Deon! We're so happy about your experience on the app and thank you the amazing insights. We'll definitely let our team know and look into this to improve the platform further
MySmartCity
17/03/2022

Deon vN

I have managed to get a large number of faults reported and fixed with the app. ThanksPlease make the reference number visible in the "my issues" list as one has to open each to find a fault when confirming status with the Team. Also add address in the confirmation e-mail for the same reason
Developer Response 28/03/2022
Hi Deon! We're so happy about your experience on the app and thank you the amazing insights. We'll definitely let our team know and look into this to improve the platform further

User experience improvements for when viewing payment history

Version 3.4.16

10/12/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics