Had the co-op membership card for a long time. Got the app when it came out. Don’t need to use phone for app in-store as the “rewards” are stored on my co-op membership card so I hand that over to be scanned and the offers come off bill. Recommend getting membership card.However noticed now that some weeks the offers are for what I purchased the previous week so don’t need them again for a while or none of the offers apply at all. Also why give so many offers and only chose two (actually the ad, I feel, makes it look like you can chose from all the offers!But still it’s an ok app and, to be honest, one of the best and the fact I can use it with my physical co-op membership card is even better.

My wife’s installation of this app is just great, as is mine — when it works. Unfortunately, every day or so I get an email that says the system has detected some unusual behaviour, so I’m blocked out, and the only way back is to reset my password. Four times in a week is ridiculous! Best to avoid if you get problems, at least until they get a fix.Update at 1 Dec: A couple of weeks ago I received a phone call about this. [Before posting the original review I had what the developer suggested just yesterday, and sent an email, which the developer was not aware of!] During the call we established that the probable cause of my problem was that I was trying to use both my phone app and the PC version at different times, depending on which was the more convenient. This is what I do with banking, for example. But the Co-op app doesn’t support this properly. And the developers evidently don’t talk to their customer service department. Only plus is that the app works on my latest phone, and saves me money!

Three times I’ve tried the Co-op Live Presale feature. It’s the main selling point of the app for me. It’s an awful experience. I’ve followed the instructions of being ready before hand. I’ve joined the queue. Sometimes it says I’m a certain position other times I’ve got straight through. What you get through to is a TicketMaster webpage with a spinner that never stops spinning where there should be something like a button to get through to buy tickets. Others have said that these spinners show if you haven’t clicked through the artist presale link on an email sent to you by the artist. I’m going through the Co-op app. The links in app still say Coming Soon 30 mins after the Presale is meant to have started. Why can’t the site clearly state that you have done something wrong or that tickets have sold out rather than wasting hours of my time in each case. Why did they choose TicketMaster and not a good ticket seller? In each previous case, tickets have immediately appeared on reseller sites. These problems should not exist in 2024. It sounds like people booking for the O2 in London don’t have these issues.

I much prefer the app to printed off little vouchers which I lose or don’t use before they expire. The app lets you choose 2 offers before you start shopping (you have to choose two even if you’re not using both). They are based on your shopping so should be relevant.The reason for my 2 star rating is that it has only worked on one occasion. One time I scanned it and on the app it recognised I’d used my offers but the price I paid was not reduced. When I questioned the cashier she kept saying I had received money off on offers but obviously didn’t know what I was talking about. Every other time I scan my phone, it beeps, the cashier says yes it’s done it and then charges me the same price it was before I scanned. None of the staff understands how it works and when I explain it hasn’t taken the money off for the offers I chose, they just shrug. So then I am annoyed that I deliberately bought something I wouldn’t have otherwise just because I thought I would get money off.