Rapido: Bike-Taxi, Auto & Cabs 4+

I raise the complaint on captain yesterday I have a important interview I need reach the place 10oclock and I booked rapito bike and call the captain share the my pick place and landmark and I waited 15mints after that he come and said you can cancel the ride I asked reason he said I need only cash other wise cancel the ride even I Begging and request I don’t have cash I will pay phone pay g pay or rapito app I don’t have cash and I asked him if you account was probelm then why your not informed me when I called I can arrange the cash or I can cancel that time himself he said that’s your problem and he said you need to cancel the ride the I asking why I need to cancel your mistake you have to cancel but he is not canceled he left me I loss my interview 😭😭😭. Which is important part of my life and this is life changing job for me and also rapito customer care agent called me and they told you asking for cancel the ride without my concern they canceled and I raise the complaint still against the captain and I need my 25hr time which is wasted in my life I want return my 25hr of time and please guys don’t use rapito this is one of worst taxi app better you guys can use Ola and Uber there are giving best services kindly help me this rating need to down and tag and share the review for all the people and dislike 👎 this app and I need my 25hr of time otherwise next level I tag your ceo and consumer court

Hi Peter, we regret that the captain asked you to cancel the ride and insisted on cash payment. To take an action on this matter, kindly drop us a mail at social@rapido.bike with your registered mobile number and ride ID. Awaiting your response.

I have booked a cab from rapido the the charge that was shown in the starting was 271 but after reaching the driver started asking me 315 and he started saying it what app is showing to him so I have paid him and u have raised a request for the extra money that u have paid I have asked the customer support to return my money to my bank account but they sent it to my rapido wallet which is useless to me and after discussing with them they started telling that don’t have the policy to return money to my account.i don’t understand if you want to get a customer to use your service you are supposed to give the best experience to the client and get him back to use your app not by holding his money in your rapido wallet which is useless to most of the customers.

One more interesting thing if you are travelling in again in rapido if you want to use the money that they are holding in their wallet if the charge is 60rps and they are holding your 20rps you cannot use that 20rps without adding minimum 50rps in to the wallet again extra 10rps need to pay to use my money such a worst concept.

Note : most of the cab and auto drivers will cancel the ride immediately after knowing that you want to pay through the wallet and also better you can keep some fine on the drives that who cancels the ride after reaching the location as how you people will charge through customers.

Hi, we are sorry to know that you have been charged more than the estimated fare. Kindly share the ride ID and your registered mobile number at social@rapido.bike so that we can check on this to assist you further.

Took a cab from Delhi to Ghaziabad on Monday morning 18th dec 23. Middle of the trip driver informed us of extra charges on interstate toll. However the app categorically displayed pop up saying no extra charges for toll to be payed. We showed this to driver on which he said you speak to customer care. We tried to reach out to any help avenues but none was available during journey. The app itself is “Jugaad” to say the least, the device used is an S23 and still we had lag. SOS button did not work during the trip. Driver got aggressive at our doorstep even when we were dealing with him politely. And started threatening us to the extent that we had to call our society’s security team. Eventually when we connected with rapido emergency response team and they confirmed no extras to be paid as its all in the trip. Only then the driver left, but not without misbehaving with rapido team as well. ******Key take aways. 1. The app is substandard and poorly designed. 2. Support is painfully slow and you cannot depend on Rapido in an SOS situation. Better have other arrangements while traveling with them. 3. Any and all drivers are being onboarded with no background checks. 4. Rapido is not transparent with Customers and Drivers both by not giving them any breakup of ride charges resulting in such incidents. Never taking a ride with them again.

Hi Abhi, we are sorry for the inconvenience caused to you due to the captain's demand for the toll fare. Could you please share your registered mobile number and ride ID at social@rapido.bike? We'd like to look into this for you.