YouTrip 4+

1. Youtrip offers good Google exchange rates when used to purchase goods in foreign currency both online and at physical stores. Much better than credit card as no currency conversion charge. I have used it in Taiwan, Vietnam and Malaysia. The card offered excellent exchange rates, even better than local money changers.
2.The exchange rate is shown instantaneously on the app as contrast to the banks which only release the info a few days later.
3. However, the customer service hotline (phone and email) is not very prompt in responding to queries so u need to be patient in case you need to check on your transactions.
I have one incidence where the merchant in Taipei airport charged me twice for the same transaction but it turned out the 1st transaction was reversed a week later. Youtrip took almost the same time to answer my queries. During that one week, my money waa held up by the processing center (mastercard) so i was unable to spend it. I had to top up to continue using the card.
Nevertheless, Youtrip is still very reliable and smart way of spending overseas or on foreign website. I will continue to use it for future trips.

TLDR; better to opt for another remittance service if you are urgent. Processing time takes more than 1 month instead of the advertised 7-12 days. Will update the exact ETA once I got the card. They also don’t provide any form of update for your application status. 1 out of 10.

Applied for YouTrip service on 4th of March. Within the app, it is stated that the processing time will take 7-12 working days, but since then I have never gotten any updates in any form. Called the customer service twice, and they said they will urge the internal team to be faster, but to this date, I still didn’t receive any kind of communication or follow up calls regarding on the application status and I have no clues on when my card is going to arrive. Checked on other reviews, and it seems like it is a chronic problem that has been happening to a lot of the users. This implies that YouTrip doesn’t seem to focus on this issue and the customers can only pray that one day the card will miraculously appear in their mailbox.

Understand that the processing time might take longer than expected, but falsely advertising and overestimating your ETA by such a huge margin without any form of update despite 2 times of calling your customer service is not right. I could have applied for another similar remittance service had I known it will take more than 1 month for the application to be feedback to me as I have an upcoming trip in 10 days.

This card offer the convenience for you when you’re not having enough cash while overseas. Topping up the card is super easy using the app. Gone are those days where you’re not completely sure how much should you exchange your hard cash before your trip or even bringing extra Singapore dollars as doing that is probably adding potential risk of getting rob or whatnot. Not to mention, changing currency overseas is a fair bit of work where you might end up having less of what you should get due to commission fees(especially in Europe).

A pretty good example would be my recent trip to southern part of South Korea. It was slightly uneventful where I was rushed to the local hospital for food poisoning and had completely no cash with me. Luckily with YouTrip, I was able make payment instantly just like using credit card but of course without having charged for foreign transaction fee by banks, saving me a few dollars. 💸

Highly recommended for everyone to have YouTrip even if when you’re not traveling anytime. Great to have these on standby.