Citibank SG 4+

Citibank Singapore Ltd

    • Free

iPhone Screenshots

Description

Bank with Citi Mobile® App – the easiest and quickest way to manage your finances with Citi.

We’re constantly improving our mobile experience to offer you a more personalised, easy and intuitive banking experience that keeps you on top of your finances.

Manage your account
• Log in securely and quickly with biometrics*
• Keep up with your credit card/Ready Credit and bank statements, as well as urgent actions and latest transactions — all on your dashboard upon login
• Discover personalised offers, notifications and upgrades
• View your accounts neatly grouped by category and easily track what you save, spend and invest
• See your investments at a glance and have investment options at your fingertips

Make payments and transfers
• Tap ‘Pay later’ on your dashboard to easily convert credit card transactions and statement balances into monthly instalments under our instalment loan program
• Activate Citibank Global Wallet in one tap and exchange foreign currencies instantly
• Add your Citi Credit Card directly to Apple Pay via Citi Mobile® App and enjoy fast and easy payments
• Easily access all your credit card offers and discover how you can take advantage of Citi privileges
• Convert your available credit limit from your Citi Credit Card/Citibank Ready Credit Account into Citi Quick Cash - A personal instalment loan payable in your monthly Citi Credit Card or Citibank Ready Credit statement.
• Use Citi PayAll to earn Citi Miles or Citi Reward Points when you pay your rent, education expenses, taxes, electricity bills and condominium management fees with your Citi credit card. Fees are applicable.
• Use your Citi Points or Miles to offset purchases made on your Citi Credit Card

Need help?
• Our smart FAQs intuitively predicts what you’re looking for as you type

If you have any feedback, we’d love to hear from you. Your feedback is important as it helps us improve the mobile banking experience. Send us an email at customerservice@citibank.com.sg

Citibank full disclaimers, terms and conditions apply to individual products and banking services. For more details, please visit www.citibank.com.sg

The use of this Citibank SG Mobile app is for the customers of Citibank Singapore Limited only. Content provided via this Citibank SG Mobile App is not specifically created for any territory other than where Citibank Singapore Limited operates/is licensed to operate.

* Please note that biometric authentication methods like Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions.

Deposit Insurance Scheme:
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For more information, please visit www.sdic.org.sg.

What’s New

Version 11.2.3

More payment categories now available in Citi PayAll
You can now make payment in more categories, such as ‘Town Council’ and ‘Medical Services and Bills’.

New and improved 'Settings and more' page
You can now view a wide list of functions from our 'Settings and more' page. Create your own list of favorites, easily access functions by typing in the search bar, and find out what's new in the Citi Mobile® App.

Ratings and Reviews

4.5 out of 5
32.9K Ratings

32.9K Ratings

superkaly ,

User-friendly app but not Citi hotline

(1) User-friendly app, easy to navigate, only cons is no simplified option to redeem reward voucher other than cash rebates from the app. Unable to log in from mobile Safari now into the website, had to do from laptop, log in, scan the QR on screen from mobile app, only then am I able to see the voucher options on my mobile. Ok so far so good, redeemed ok understand it’s for security purpose.

(2) Citi hotline press 1 for late charge request only;
Press 2 Annual fee Waiver and speak to Citi phone officer; so I pressed 2 but the autobot keeps repeating multiple times unable to assist with such request and I didn’t get to speak to a Citi phone officer and had to press another time #2 to do Citi phone self service. Go through all over again before another press 4 finally someone picks up the call. My question is why put the speak to a Citi phone officer at #2 if you are unable to assist my request. In the first place I’m NOT calling for anything relating to waiver. In the end after so many rounds and citi phone officer is at #4. Need to reprogram the phone message?

Developer Response ,

Hi superkaly, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4766' so that we can assist you further. We look forward to hearing from you.

BruisedWayne ,

Terrible banking app

If you think the recent ocbc scam is bad, I’m sure you will never get any help from this app if it happens to Citi. The app looks good, but is terrible in the entire customer journey. Inconsistent in getting to the transactions page, cannot find anywhere in the whole app just to find a due amount to pay for the stupid card. Transactions are slow in reflecting charges made, worse, view all transactions does not work. Did I mention how difficult it is to even go to transactions page? Information within the app appears and disappears at random. Please fire your QC team. Don’t even want to talk about how difficult it is to get to the digital token when I’m logged in. Why does the customer journey requires a user who is already logged into the app to log out just to get to the token feature? Makes completely no sense. Was told I could activate the soft credit card data right after application, in the end I had to wait for the actual credit card to arrive to begin using it. Please hire a professional user journey team to craft the app’s customer journey.

Just to be clear, I do not have anything against Citi nor have I written any reviews for banking app because despite the shortcomings of each bank, I’ve never had a worse experience in using mobile banking app than Citi’s.

Developer Response ,

Hi BruisedWayne, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4620' so that we can assist you further. We look forward to hearing from you.

Bluishhh ,

No way to view awarded points breakdown

Citi shut down the web portal that allows us to self serve and view the awarded base and bonus points for each transaction and forces us to use its app, but ironically doesn't avail this feature in their app!

Does Citi expect us to request their in app agent to check and provide a breakdown of the points awarded for each transaction? And also expect you to repeat the same for all subsequent requests to each agent, who responds the chat at their convenience? The agent takes time to respond and worse still, doesn't get what your question is about and keeps directing you to the defunct web portal and you have to repeat and explain the question multiple times to different agents. Why make it so difficult to everyone?

Please provide the feature to view points awarded for each transaction in your app!

Developer Response ,

Hi Bluishhh, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4801' so that we can assist you further. We look forward to hearing from you.

App Privacy

The developer, Citibank Singapore Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

More By This Developer

You Might Also Like

SC Mobile Singapore
Finance
HSBC Singapore
Finance
AXS m-Station
Finance
CPF Mobile
Finance
UOB TMRW
Finance
OCBC Digital - Mobile Banking
Finance