SC Mobile Singapore 4+

Thank you standard chartered bank. My credit card has been hit by a fraudulent transaction which i did not even know. This bank triggered an SMS to me automatically and blocked my card upon their detection. This protected me. After calling them, i learnt that we can use their App to Report Lost or Stolen card through their services function and they will send us a replacement card. Smooth Digital Service that assures me with them!

Thank you for your feedback on SC Mobile, and it is valuable to us. We are glad that you are enjoying the refreshed app features!

Forget password feature does NOT work. Have been trying multiple times throughout the years and the issue is never fixed. Always have to call the hotline, hold for a long time for temp pass and ID and it’s extremely inconvenient. App keeps crashing / logs you out.

Certain features are not ready for launch e.g drop down button to select credit card for bill viewing but the cards do not show, credit card fee waiver not working, live agent feature that is not ready and more. 360 rewards also not ready, login always fails and you’re redirected as a guest. There after no way to return to the main page. Stress test your features before launch!

App has gone through a facelift across past years but the UX remains clunky and search-ability of content is difficult to navigate.

Hi confusedchorizo, ​
Thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal.

We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000. ​

App keeps crashing when I tried to access the billed and unbilled information since the latest update. Tried to inform the bank customer service through the in app chat but no help at all. Asked me whether I have updated my phone version to the latest. When I told her I did and in fact I check everyday for latest version, she seems to doubt what I said. Btw, her name is Karen. And sort of mocked me “that’s great, you check your phone everyday for latest versions”. When I told her I can’t get out to the app home page to confirm something because I’m chatting with her via the app. Again she doubted what I said “I would have access to your particulars if you chatted in the app”. Why would I lie?! Could it not be that their app is really not up to the mark!! This is ridiculous. First of all the lousy pp and now bd customer service.

We are sorry to hear about your service experience. Thank you for taking the time to provide us with feedback on SC Mobile. To help us understand your concerns better, please contact us via the online chat on our website.