HSBC Singapore

Name: HSBC Singapore
Rating: 4.7 (12048 reviews)
Author: HSBC Global Services (UK) Limited

Finance

Free

12K Ratings
Ages

4+
Years
Category

Finance
Developer

HSBC Global Services (UK) Limited
Language

EN
English
Size

562.9
MB

The HSBC Singapore app has been built with reliability at its heart. Designed specifically for our Singapore customers, you can now enjoy a secure and convenient mobile banking experience with: • Online banking registration on mobile –use your mobile device to easily set up and register for online banking account. All you need is your Singpass app or your photo ID (NRIC/MyKad/passport) and selfie for verification. • Digital secure key – generate a security code for online banking, quickly and securely without having to carry a physical security device. • Instant account opening – open a bank account within minutes and enjoy instant online banking registration. • Instant investment account opening -prefilled for eligible customers with few extra taps and instant decisioning to access Equities in Singapore, Hong Kong & the United States, Unit Trust, Bonds and Structured Products. • Securities trading -access and experience securities trading anywhere, so you never miss opportunities. • Insurance Purchase -easily purchase insurance for added peace of mind – get TravelSure and HomeSure directly through your mobile device. • Validate your identity using your photo ID and selfie to securely set up your mobile banking device. • Mobile wealth dashboard -review your investment performance with ease. • Time Deposit -Make time deposit placements with competitive rates at a tenure of your choice at your fingertips. • Global money transfers -manage your international payees, and perform timely transfers in a convenient and reliable way. • PayNow – send money instantly and share payment receipts using just a mobile number, NRIC, Unique Entity Number and Virtual Payment Address. • Scan to pay – simply scan the SGQR code to pay your friends for your meals or shopping or at participating merchants across Singapore. • Transfers management - setup, view & delete a future-dated and recurring domestic transfers now available on the Mobile app. • Payee management -one-stop solution for efficient payee management across your payments. • Add new billers and make payments conveniently and securely anytime and anywhere. • eStatements - view and download up to 12 months of both credit card and banking account eStatements. • Card activation -instantly activate your new debit and credit cards and start using it. • Lost /stolen cards -report lost or stolen debit and credit cards and request replacement cards. • Block /unblock card -temporarily block and unblock your debit and credit cards. • Balance transfer - Apply for credit cards balance transfer to convert your available credit limit into cash. • Spend instalment – apply for Spend Instalment and repay your purchases via monthly instalments. • Rewards programme – redeem credit card rewards that match your lifestyle. • Virtual card – View and use your credit card details for online purchases. • Chat with us -connect with us on the go whenever you need any assistance. • Unit Trust-Invest now with our wide range of professionally managed unit trusts. • Update personal details - update your phone number and email address to ensure seamless communication.

Ratings & Reviews

4.7

out of 5

12K Ratings

Great app, need more basic functions.
10/09/2022

eugeneyinn
Great app from HSBC! However, should allow clients to see more transactions instead of just 20, be able to see pending debit card transactions, change debit card spending limits, activate/temp lock debit cards, amongst many other basic banking functions.

Developer Response
Hi. Thank you for taking the time to give us your feedback. We are grateful for the confidence and trust you have with us and we are thankful for your support. We are constantly upgrading our app , you can also check out our webpage https://www.hsbc.com.sg/mobileapp on what's coming soon on our mobile app. ^KA
Great app, need more basic functions.
10/09/2022

eugeneyinn

Great app from HSBC! However, should allow clients to see more transactions instead of just 20, be able to see pending debit card transactions, change debit card spending limits, activate/temp lock debit cards, amongst many other basic banking functions.
Developer Response 30/06/2021
Hi. Thank you for taking the time to give us your feedback. We are grateful for the confidence and trust you have with us and we are thankful for your support. We are constantly upgrading our app , you can also check out our webpage https://www.hsbc.com.sg/mobileapp on what's coming soon on our mobile app. ^KA
This app is the worst banking app I have ever encountered
21/10/2022

L.I.N.E.R
This app seems to be designed by people who have never used banking apps and who do not know how online banking works. First, when I received my credit card and wanted to activate it through the app, it was not obvious at all how to do it. The letter that came with the card simply said to do it through the app without any other instructions. That would have been fine if the app had made it easy but no. I only managed to activate my card after clicking through everything on the app. Then, I wanted to pay my credit card bill online but there’s no way to do it through the app nor the online banking page. I finally found some information on setting up an eGIRO in the FAQ section. But I cannot simply set it up online. I have to send an SMS (??!!), after which I received an auto-generated acknowledgment without any follow-up instructions. My only conclusion after this frustrating experience using HSBC’s pathetic attempt at online banking is that the people who designed their banking app and internet banking page do not want customers to actually use them. Please check out other banks’ banking apps and internet banking pages on how to design them because this is simply ridiculous.
This app is the worst banking app I have ever encountered
21/10/2022

L.I.N.E.R

This app seems to be designed by people who have never used banking apps and who do not know how online banking works. First, when I received my credit card and wanted to activate it through the app, it was not obvious at all how to do it. The letter that came with the card simply said to do it through the app without any other instructions. That would have been fine if the app had made it easy but no. I only managed to activate my card after clicking through everything on the app. Then, I wanted to pay my credit card bill online but there’s no way to do it through the app nor the online banking page. I finally found some information on setting up an eGIRO in the FAQ section. But I cannot simply set it up online. I have to send an SMS (??!!), after which I received an auto-generated acknowledgment without any follow-up instructions. My only conclusion after this frustrating experience using HSBC’s pathetic attempt at online banking is that the people who designed their banking app and internet banking page do not want customers to actually use them. Please check out other banks’ banking apps and internet banking pages on how to design them because this is simply ridiculous.
The 2000s called and would like their experience back
03/04/2021

anders jw
HSBC SG is probably the worst digital bank in Singapore in terms of functions and UX. Reasons: 1) The app is slow and buggy. 2) it’s not even possible to add a new payee via the app, one can only do a one-time transfer. I have to go into the Internet banking portal from my PC to save the payee. 3) All transactions are written in with CAPS LOCK which makes it really difficult to read. The digital banks such as Revolut have solved this a long time ago. 4) Not possible to create or change term deposits from within the app — I had to email my RM to have my $s moved out of my TD account without getting charged. 5) Digital secure key is theoretically a good idea, but once I want to make transaction inside of Internet banking I have to enter a six-eight digit codes back on my phone to authorise, which is really hard. Why not just push a notification to my phone which I can then authorise with Face ID?All in all HSBC feels like a bank from the last century, even for Premier customers. I cannot recommend.
The 2000s called and would like their experience back
03/04/2021

anders jw

HSBC SG is probably the worst digital bank in Singapore in terms of functions and UX. Reasons: 1) The app is slow and buggy. 2) it’s not even possible to add a new payee via the app, one can only do a one-time transfer. I have to go into the Internet banking portal from my PC to save the payee. 3) All transactions are written in with CAPS LOCK which makes it really difficult to read. The digital banks such as Revolut have solved this a long time ago. 4) Not possible to create or change term deposits from within the app — I had to email my RM to have my $s moved out of my TD account without getting charged. 5) Digital secure key is theoretically a good idea, but once I want to make transaction inside of Internet banking I have to enter a six-eight digit codes back on my phone to authorise, which is really hard. Why not just push a notification to my phone which I can then authorise with Face ID?All in all HSBC feels like a bank from the last century, even for Premier customers. I cannot recommend.
Very Lacking in Some Areas
02/09/2023

LexiNgton Avenue
I have several banking apps and HSBC is by far the most frustrating one. I’m not sure about other features but I’ll just review the credit card payment function since this is the function I use on all my banking apps. HSBC app developer can learn a thing or two from DBS which makes credit card payment a breeze especially for their own-issued credit cards. You just need to click on the charge and there will be options to make a payment whether in full or in the amount of your choice. With HSBC, I spent several minutes trying to figure out what to do, googling came up with nothing (only instructions for their UK version), the help feature on their app was of course not helpful (though this is par for the course of most banking apps), and I finally found a way to make a transfer to the credit card down several layers of options, which I hope is the correct thing to do. Please improve on this.

Developer Response
Hi. Thank you for your feedback, and we're sorry that the app isn’t working as you’d expect. We are constantly upgrading it for improvements, and you can check our webpage https://www.hsbc.com.sg/mobileapp for the latest updates of our mobile app. ^GV
Very Lacking in Some Areas
02/09/2023

LexiNgton Avenue

I have several banking apps and HSBC is by far the most frustrating one. I’m not sure about other features but I’ll just review the credit card payment function since this is the function I use on all my banking apps. HSBC app developer can learn a thing or two from DBS which makes credit card payment a breeze especially for their own-issued credit cards. You just need to click on the charge and there will be options to make a payment whether in full or in the amount of your choice. With HSBC, I spent several minutes trying to figure out what to do, googling came up with nothing (only instructions for their UK version), the help feature on their app was of course not helpful (though this is par for the course of most banking apps), and I finally found a way to make a transfer to the credit card down several layers of options, which I hope is the correct thing to do. Please improve on this.
Developer Response 15/09/2023
Hi. Thank you for your feedback, and we're sorry that the app isn’t working as you’d expect. We are constantly upgrading it for improvements, and you can check our webpage https://www.hsbc.com.sg/mobileapp for the latest updates of our mobile app. ^GV

Your HSBC Singapore app has just been upgraded! Explore the latest feature that enhance your banking experience: • Introducing a secure method using photo id and selfie to set up your mobile banking device. • You can now use Electronic Deferred Payment (EDP) and EDP+ in place of cheques and cashier’s orders — all within the app. Try it today! • Manage credit card transaction alerts threshold with just a few taps. • Investing in Unit Trusts now quicker with improved search function and built-in forex conversion.

Version 3.64.0

17 hr ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- User Content
- Usage Data
- Diagnostics