Hello!! I just wanted to write a huge THANK YOU!! To one of your AMAZING employees. The beginning of the school year for teachers can be very hectic and one one of the days we had meetings, I stopped by Scooters and got my usual Latte and by mistake was given someone else’s order, which I didn’t notice until I got to work. I called the store and talked to Terry, who graciously apologized a million times, she asked my address and quickly brought the coffee herself, to my work and again apologized several times. She gave me a coupon for next visit as well. This is exactly the reason why I love Scooters and why I don’t buy my coffee from the other big companies in town. I love how I’m greeted and how happy your employees seem. I get my orders super fast and there is no better tasting coffee in town. Scooters you have the best workers and their customers service is like no other. THANK YOU!!! And please reward Terry because what she did that day was OUTSTANDING!!!!!

I was so excited to see a mobile ordering function had been added to the app. I would drink Scooters every day instead of Starbucks if I could order ahead and run in and pick up my drink. Unfortunately, this new feature is useless. First of all, it doesn’t tell you until after you have placed an order, but they don’t make your drink and have it ready for you to run in and pick up. They instruct you to go to the drive thru, give them your name, and then they will make your drink. How is this different or more efficient than just ordering in drive thru? They claim it is so your drink is “fresh” but if I cared about whether or not my drink sat for 10 min I wouldn’t order ahead. The point of this feature is convenience and this adds zero convenience to the customer experience. On top of that, they still messed up my drinks when I literally entered in exactly what I wanted. I work in product marketing and I am just dumbfounded at the poor UX of this rollout. How much user testing did they do before they launched this? Scooters—if you want to be competitive with the bigger companies like Starbucks and Dunkin then fix the digital and operational issues or you’re going to get left behind. Your drinks are better but the convenience and access is just as, if not more, critical to get right.

**Update** I attempted to log in again today and I did receive the email link, which took me to a screen, which had me tap another link that took me back to the app., (phew!!) and then finally, my account was still there, points and all. I just hope it keeps me logged in, because I AM NOT going through that every time I use it…..The new update killed my app. When I enter my email I get the Uh-Oh something went wrong, try again pop up. If I try to sign up again, same issue. Tried a different email (not sure which one I used to sign up-deleted the most recent email) & it says it sent a check your inbox and I never get it….not even to my spam folder….Not a good way to roll out a new update, especially because I cannot earn points and really hope I didn’t lose the ones I have earned. Won’t be ordering anything from you until it is fixed….

Just updated to the new app. Really not liking that it takes you out of the app to view nutrition information. It’s just adding extra steps. I’d much rather be able to see all that in the app as I’m trying to decide what I want and how that info changes when I change the size of my order or modify ingredients. Would also like to see more complete nutrition information (like sodium content). Also, not all items have nutrition information listed. (Noticed this right away on sugar-free drinks; they still have calories, which I’d like to know.) Really makes making healthier choices difficult. It also sounds like you’ll have to scan and pay at window as opposed to in app itself. I’m hoping I just misunderstood that part. So far, I think I liked the old app better. I haven’t really noticed an improvement yet.