FanDuel Sportsbook & Casino 17+

Most annoying security features ever

After 3 years of pretty good service, over 6 figures of money put into the app. I’m constantly being locked out of my account where I have to change my password, no one can seem to give any real reason why it started happening and continues to happen. I tried to go through customer service, and ask it be escalated, so we can figure out a long term solution. Even stating that if I receive the same generic response as always, I would just simply leave the service and move to Ceaser’s, well obviously they don’t care. Because that’s exactly what they did, always closing out my tickets, closing out the chat, and I’m tired of changing my password 100 times . But their response was I should use one device only, but I have only used one device and they should be able to see that. But customer service in this day, is work from home, and it’s get the customer off the line ASAP so they can go back to watching TV I guess . Sad after putting over 100k in an app you can’t even get basic customer service or talk to a supervisor.

Lost a customer here.

Developer Response ,

Hello, our sincerest apologies to hear of the troubles you had with our Support Team! If you’re still having any issue getting in touch, please contact our team on Facebook or Twitter @FanDuel_Support for assistance. We’ll be happy to take a second look at your account and make your experience with our app more enjoyable moving forward. Thank you!

DO NOT PLAY ON HERE!!!

I can assure you that you DO NOT want to waste your money on this TERRIBLE SITE!! I made my way to this supposed VIP Status!! My VIP ACCOUNT MANAGER ( ERIC GASTON) was one of the most rude ignorant people that you could ever deal with!! Any time I ever asked this man for anything he denied the request. The free play money is absolutely terrible when you dump thousands upon thousands of dollars Into the site!! Then I proceed to messege my supposed VIP account manager and I ask him how I go about taking a breather because the site was taking more money then I’m comfortable with and that I wanted to take a look into taking a little break!! I ask if he was able to apply my free play money for the week that I was getting for depositing so much and what does he do??? He reports my account and they block me from the site and burn me on the money that was supposed to be rightfully given to me!! Not to mention when you first start playing on here you magically win left and right on the slots and as soon as they hook you in the wins suddenly disappear and you just become a donor week after week after week after week!!!! My recommendation would be try somewhere else before you waste your time or money on this horrible site!! I have no idea how the sports betting side is maybe that’s better but as far as the slots and that whole side of it STAY AWAY!! You will lose piles of money and you will be treated like a pile of trash TRUST ME!!!

2.5 stars

I use fan duel mostly for sports betting and the software and layout and how they give u real time stats and what not and that’s why I use them over DraftKings but as far as the casino I can’t say I never win but if it’s not rigged I don’t know what is I’ll play black Jack and i can almost tell what they are going to have and they win way more then I do slots sometimes I will win but you will go nuts trying to win anything……this is the absolute worst part and my biggest complaint is they have no rewards no rewards program no free bets just because you spent thousands on our site and thank you I haven’t played on draft kings and they still every month send me free casino money or free bets I guess they say hey we’re taking your money and why should we give any thing back I don’t know but all the other sites have some type of rewards program and one of the only reason I stay is because they do make cashing out pretty easy for me at least I’ve heard stories but I will say I’ve never had a problem cashing out I would give it 2 and a half of I could I have reached out to customer support many times asking for a rewards program and get the same answer will run it by promotions and I wish there was a way to lock out just the casino not my whole account

Developer Response ,

FanDuel Casino is regulated, audited regularly and prides itself on being honest and fair. You can find a game’s average return to player (RTP) on the information tab for every casino game; RTP is collective over the game’s lifetime and isn't specific to one player within a single session. Feel free to share further questions at casino@fanduel.com.