Electrify America

Name: Electrify America
Rating: 4.6 (26702 reviews)
Author: Electrify America LLC

Public Hyper-Fast EV Charging

Free

27K Ratings
Ages

4+
Years
Category

Navigation
Developer

Electrify America LLC
Language

EN
+ 1 More
Size

144.3
MB

Your companion for easy charging on the go! The Electrify America app makes electric vehicle (EV) charging simple with access to the largest open Hyper-Fast charging network in the U.S. Use it to find nearby charging stations, manage your charging sessions, and more — all right from your phone. Compatible with CarPlay. Public Charging Charge in as little as 30 minutes with Electrify America’s Hyper-Fast chargers. The Electrify America app helps you locate stations, start charging, and keep track of your sessions. Key Features in the App: - Find an Electrify America charging station - Get directions to the nearest station - Become an Electrify America Pass or Pass+ member to access member benefits - Take advantage of charging benefits With a Free Electrify America Pass Membership, You Can: - See real-time charger availability and get notified when a charger opens up - Pay contact-free through the app - Favorite your go-to charging stations for easy access - Start and stop charging right from your phone - Track your charging status while you shop or dine nearby - Get notified when your EV reaches your desired state of charge - View your charging history and get receipts emailed directly to you Upgrade to Pass+ for only $7 per month and save about 25% on charging while still enjoying all the benefits listed above. Electrify America’s powerful DC fast charging stations support all CCS (SAE Combo) and CHAdeMO-compatible EVs. You can also use the app to find Electrify America’s Level 2 chargers (with J1772 connectors). Electrify America supports 14+ major automakers and is compatible with most EVs on the road today, including popular models like Volkswagen ID.4, Ford Mustang Mach-E, and BMW i4. Plug&Charge: Electrify America offers Plug&Charge at all our DC fast chargers for a seamless charging experience. Simply plug in, and the charger communicates with your EV to handle the rest. Plug&Charge is only available for capable EVs. To find out if your EV is Plug&Charge capable, please contact your vehicle's manufacturer, look at your vehicle's owner's manual for more information, or visit our Plug&Charge page here: https://www.electrifyamerica.com/plug-and-charge/ Happy charging!

Ratings & Reviews

4.6

out of 5

27K Ratings

Very Accurate On Available Chargers, Pricing And Percentage Of Charge
02/07/2024

iluvgr8tdeals
I have taken 2 road trips of 300 miles one way and I have been impressed with the app. It lets you know if the chargers you are looking for are available as you get there. The availability on the app is similar to that on location. I have set up my card to be topped up after a certain monetary level in the app and while charging, if I go away from the car, I am able to accurately check my charging status. Electrify America chargers are getting more reliable and using an non-Tesla EV on road trips would be impossible without EA chargers and the app makes it so much easier to navigate your route. The app would be complete if it would allow you to plan a trip from point A to B whilst accessing the chargers. You have to use some 3rd party apps to do this eg Plugshare, ChargeHub EV, Chargeway, usually a combination of those to effectively plan a trip.
Very Accurate On Available Chargers, Pricing And Percentage Of Charge
02/07/2024

iluvgr8tdeals

I have taken 2 road trips of 300 miles one way and I have been impressed with the app. It lets you know if the chargers you are looking for are available as you get there. The availability on the app is similar to that on location. I have set up my card to be topped up after a certain monetary level in the app and while charging, if I go away from the car, I am able to accurately check my charging status. Electrify America chargers are getting more reliable and using an non-Tesla EV on road trips would be impossible without EA chargers and the app makes it so much easier to navigate your route. The app would be complete if it would allow you to plan a trip from point A to B whilst accessing the chargers. You have to use some 3rd party apps to do this eg Plugshare, ChargeHub EV, Chargeway, usually a combination of those to effectively plan a trip.
Poor usability, data glitches, requires force-closing app
01/03/2023

Redux
Electrify America’s chargers in my experience are not bad and I’m comfortable using them. However, I mostly only use the CarPlay integration to start my charge and avoid the app otherwise. Here are my main issues: - If you have any issue starting your session within the app, you have to force-close the app to get back to a place you can start again - Starting a charge from inside the app with swipe (it just stays on “Initiating Charging” for minutes on end, whether it starts or not) - When it eventually does show the charging state, viewing the time remaining to your target amount is wrong - it shows “-1 minutes to 0%” which is obviously a bug - The app launch animation is so annoying, just make it start up quickly! - The actual charger data - like which are available - takes too long to update after sessions end, like multiple minutes, which is ridiculous when people are waiting for chargers - Often, the app has old session info when you start it - for example, it said “charging” on it when I opened the app this morning and took a while to realize that was yesterday and I am long since done. Similarly, my CarPlay interface will sometimes freeze on that screen too, thinking I’m still in a charging session. The app overall is alright, but they’ve got to fix these issues.
Poor usability, data glitches, requires force-closing app
01/03/2023

Redux

Electrify America’s chargers in my experience are not bad and I’m comfortable using them. However, I mostly only use the CarPlay integration to start my charge and avoid the app otherwise. Here are my main issues: - If you have any issue starting your session within the app, you have to force-close the app to get back to a place you can start again - Starting a charge from inside the app with swipe (it just stays on “Initiating Charging” for minutes on end, whether it starts or not) - When it eventually does show the charging state, viewing the time remaining to your target amount is wrong - it shows “-1 minutes to 0%” which is obviously a bug - The app launch animation is so annoying, just make it start up quickly! - The actual charger data - like which are available - takes too long to update after sessions end, like multiple minutes, which is ridiculous when people are waiting for chargers - Often, the app has old session info when you start it - for example, it said “charging” on it when I opened the app this morning and took a while to realize that was yesterday and I am long since done. Similarly, my CarPlay interface will sometimes freeze on that screen too, thinking I’m still in a charging session. The app overall is alright, but they’ve got to fix these issues.
Electrify America Fail
11/30/2024

Knsivcxsg
I’ve been using EA Pass+ regularly for 2 years with few issues that were easily resolved with a quick phone call to CS. I recently upgraded to iPhone 16 and at 12 recent EA charging stops the EA app upon swiping to charge immediately reports “Charger Error” and states options are to use NFC card reader on charger or call EA CS to initiate charge. I deleted and redownloaded app, cleared cache, changed credit card info, upgraded to IOS 18.1, and made 4 calls to EA CS. Using the NFC card reader did work to charge but did not included Pass + discount rate. EA CS states I have to call in so they can initiate the charge in order to revive Pass + discount, but after 30 minutes and multiple attempts they were unable to do so and submitted a ticket requesting reimbursement for the discounted rate. Three weeks with no response followed by another call to EA CS who stated no reimbursement would be provided and no refund for the Pass + membership. With access now available using an adapter at the reliable and fast Tesla Superchargers in the same locations for the same rate as non-discounted EA, I see absolutely no reason to continue to use EA if they are unwilling to make their app work or reimburse to receive the discounted rate when it doesn’t.
Electrify America Fail
11/30/2024

Knsivcxsg

I’ve been using EA Pass+ regularly for 2 years with few issues that were easily resolved with a quick phone call to CS. I recently upgraded to iPhone 16 and at 12 recent EA charging stops the EA app upon swiping to charge immediately reports “Charger Error” and states options are to use NFC card reader on charger or call EA CS to initiate charge. I deleted and redownloaded app, cleared cache, changed credit card info, upgraded to IOS 18.1, and made 4 calls to EA CS. Using the NFC card reader did work to charge but did not included Pass + discount rate. EA CS states I have to call in so they can initiate the charge in order to revive Pass + discount, but after 30 minutes and multiple attempts they were unable to do so and submitted a ticket requesting reimbursement for the discounted rate. Three weeks with no response followed by another call to EA CS who stated no reimbursement would be provided and no refund for the Pass + membership. With access now available using an adapter at the reliable and fast Tesla Superchargers in the same locations for the same rate as non-discounted EA, I see absolutely no reason to continue to use EA if they are unwilling to make their app work or reimburse to receive the discounted rate when it doesn’t.
Unethical and Frustrating Experience
09/28/2024

PDXJenniferL
I’ve been using Electrify America for my Polestar and am switching to a Tesla on Monday. I wanted to cancel my $7/month membership and stop the auto-reload feature before transitioning. It took me 15 minutes to figure out how to cancel the membership, but I spent another 30 minutes searching through the app and website trying to stop the auto-reload—with no success. I finally had to call customer service, and they told me the only way to cancel the auto-reload is to delete my entire account. This is completely unethical and feels like a deliberate trap to keep customers locked in.I initially wanted to cancel because I wasn’t sure if I could use Electrify America with my Tesla. Now, even if it’s possible, I absolutely won’t. If canceling the auto-reload had been straightforward and they had been ethical and transparent, I would have gladly continued using their network with my Tesla if possible. I probably would have even purchased a CCS adapter to use their stations as my go-to when a Tesla Supercharger wasn’t available. But after this experience, I’m completely done with Electrify America. This level of difficulty in canceling a service is unacceptable and feels incredibly dishonest.
Unethical and Frustrating Experience
09/28/2024

PDXJenniferL

I’ve been using Electrify America for my Polestar and am switching to a Tesla on Monday. I wanted to cancel my $7/month membership and stop the auto-reload feature before transitioning. It took me 15 minutes to figure out how to cancel the membership, but I spent another 30 minutes searching through the app and website trying to stop the auto-reload—with no success. I finally had to call customer service, and they told me the only way to cancel the auto-reload is to delete my entire account. This is completely unethical and feels like a deliberate trap to keep customers locked in.I initially wanted to cancel because I wasn’t sure if I could use Electrify America with my Tesla. Now, even if it’s possible, I absolutely won’t. If canceling the auto-reload had been straightforward and they had been ethical and transparent, I would have gladly continued using their network with my Tesla if possible. I probably would have even purchased a CCS adapter to use their stations as my go-to when a Tesla Supercharger wasn’t available. But after this experience, I’m completely done with Electrify America. This level of difficulty in canceling a service is unacceptable and feels incredibly dishonest.

We'll be making frequent updates to our app to improve your charging experience! This updates included bug fixes and performance improvements. Thank you for charging with Electrify America!

Version 7.29.0

Nov 12

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics