GoDaddy Conversations - Inbox

Name: GoDaddy Conversations - Inbox
Rating: 4.2 (3419 reviews)
Author: GoDaddy Mobile LLC

2nd Phone Line + Unified Inbox

Only for iPhone

Free · In‑App Purchases

3.4K Ratings
Ages

4+
Years
Category

Business
Developer

GoDaddy Mobile LLC
Language

EN
English
Size

126.3
MB

iPhone

Get a local phone number for your business and a unified inbox to simplify communication with customers. Try free for 7 days! - Look professional: A dedicated business phone number to call and text* customers. Set up a custom voicemail greeting that represents your brand. - Keep your personal number private: Customers see your business phone number when you call or text. It'll also keep your business conversations separate from your personal. - Improve work-life balance: Avoid interruptions with options like customizable business hours and number blocking. - Streamline communications in one Unified Inbox: Easily view, organize, and reply to messages from multiple platforms in one place. - Stay on top of messages without checking multiple apps: Manage messages across key social platforms (Facebook and Instagram) and emails without signing into multiple apps. - Never miss a sales opportunity: See instant notifications every time you get a message so you can respond and convert leads into sales. - Chat lets you communicate with customers contacting you directly from your website. Customizations and automated chatbots help you respond to customers more quickly. A GoDaddy Websites + Marketing or Conversations subscription is required to use this app. *$19 one-time business registration fee required to send text messages. Got a question, need help or have some feedback? Send us an email at ConversationsiOS@godaddy.com Privacy Policy - https://www.godaddy.com/legal/agreements/privacy-policy Terms of Service - https://www.godaddy.com/legal/agreements/conversations-service-agreement

Ratings & Reviews

4.2

out of 5

3.4K Ratings

If I could give this app 0 stars I would
07/09/2024

LadyT_
I like the idea of being able to have a second business number without having a separate phone to use. However, this app is very glitchy and has bugs. There are many times where I cannot either save contact information, place a call or send a text message, which is a huge convenience considering that I am using this for business purposes. I have made sure my software on my phone is up-to-date, the app is updated itself and I’ve even uninstalled and reinstalled it. I’ve reached out to customer service to no avail. The only solution after all of the troubleshooting techniques was to use the desktop version which you have to occasionally log in and out and I can’t receive push notifications. Lastly, besides it being glitchy there’s no option to delete messages that I no longer need.As a result, I decided to close my account and started using a different service. At the time, the rep who I spoke with was informed I wanted a pro-rated refund on my subscription. What I did not know and was never informed that I was beyond the period to receive a pro-rated refund. Had I known I would’ve kept the number at least until the end of the subscription period. I filed a claim explaining the bad service, being uninformed about subscription cancellation policy and was denied.I’ll never use this service in future!

Developer Response
We're sorry our customer service team couldn't help you, but please know that we're always here to help. We're happy to work towards fixing these issues so you can use the app without hassle. Please email us details of the issues with screen captures to conversationsios@godaddy.com. - Chris
If I could give this app 0 stars I would
07/09/2024

LadyT_

I like the idea of being able to have a second business number without having a separate phone to use. However, this app is very glitchy and has bugs. There are many times where I cannot either save contact information, place a call or send a text message, which is a huge convenience considering that I am using this for business purposes. I have made sure my software on my phone is up-to-date, the app is updated itself and I’ve even uninstalled and reinstalled it. I’ve reached out to customer service to no avail. The only solution after all of the troubleshooting techniques was to use the desktop version which you have to occasionally log in and out and I can’t receive push notifications. Lastly, besides it being glitchy there’s no option to delete messages that I no longer need.As a result, I decided to close my account and started using a different service. At the time, the rep who I spoke with was informed I wanted a pro-rated refund on my subscription. What I did not know and was never informed that I was beyond the period to receive a pro-rated refund. Had I known I would’ve kept the number at least until the end of the subscription period. I filed a claim explaining the bad service, being uninformed about subscription cancellation policy and was denied.I’ll never use this service in future!
Developer Response 11/06/2023
We're sorry our customer service team couldn't help you, but please know that we're always here to help. We're happy to work towards fixing these issues so you can use the app without hassle. Please email us details of the issues with screen captures to conversationsios@godaddy.com. - Chris
Sad
08/26/2024

GabbiDee7
I’ve had the SmartLine app since I started my business almost two years ago. There’s always been a ton of bugs but I still used it. Now my app has been merged with this conversations app. I THOUGHT Okay cool maybe it will get better but it does the complete opposite. I now can not call or text my clients for 15 days because I’m not “verified” I’ve already been through this process. I was told that this was a glitch via chat and that it should be fixed in two days. It wasn’t. So I did what I was told next, which was to call. Hold was six minutes, after 15 I disconnected due to work. Someone did text me since I disconnected and I do like that feature, but they also were no help. They don’t answer my questions and say things that I honestly don’t get. They say the opposite of what their first support member said. Which okay it happens. People are new yada yada. all I know now is I can’t use my business phone for two weeks at least and I fully still don’t understand why due to the different answers. This is affecting us honestly. We need to be able to communicate with our clients ! I’ll be going and buying another phone because this app is unreliable , even more than SmartLine and their support is AWFUL. I’m 30 and have worked in customer service and HR my entire life , this is the very first review I’ve ever left so that also says something.

Developer Response
We appreciate you sharing your experience with the app. Your feedback is valuable, and we apologize for the inconvenience you've faced. We will make sure to relay your feedback to the team as we continue to make updates and improvements. If there are specific details you would like to have highlighted, please feel free to contact us at conversationsios@godaddy.com. - Chris
Sad
08/26/2024

GabbiDee7

I’ve had the SmartLine app since I started my business almost two years ago. There’s always been a ton of bugs but I still used it. Now my app has been merged with this conversations app. I THOUGHT Okay cool maybe it will get better but it does the complete opposite. I now can not call or text my clients for 15 days because I’m not “verified” I’ve already been through this process. I was told that this was a glitch via chat and that it should be fixed in two days. It wasn’t. So I did what I was told next, which was to call. Hold was six minutes, after 15 I disconnected due to work. Someone did text me since I disconnected and I do like that feature, but they also were no help. They don’t answer my questions and say things that I honestly don’t get. They say the opposite of what their first support member said. Which okay it happens. People are new yada yada. all I know now is I can’t use my business phone for two weeks at least and I fully still don’t understand why due to the different answers. This is affecting us honestly. We need to be able to communicate with our clients ! I’ll be going and buying another phone because this app is unreliable , even more than SmartLine and their support is AWFUL. I’m 30 and have worked in customer service and HR my entire life , this is the very first review I’ve ever left so that also says something.
Developer Response 08/28/2024
We appreciate you sharing your experience with the app. Your feedback is valuable, and we apologize for the inconvenience you've faced. We will make sure to relay your feedback to the team as we continue to make updates and improvements. If there are specific details you would like to have highlighted, please feel free to contact us at conversationsios@godaddy.com. - Chris
Horrible
07/14/2024

try again.....
The app doesn’t work at all. Had smartLine from GoDaddy and it was great. The developer parted ways with GoDaddy so GoDaddy did a conversion over to Conversations. That’s what GoDaddy told us. IT’S BEEN A NIGHTMARE. Caller ID doesn’t work, the work around is to go into settings shutting off cell use and only being able to use when on Wi-Fi. If not on Wi-Fi then you don’t know who’s calling in, no caller ID. For an “on the go” app to not be able to be on the go makes no sense. Can not receive or send any form of media clip. They said they had to roll it out before they were done. Contact’s do not sync. If you add a contact on conversations then you have to add it again into your cell phone. If you add it into your cell phone then you have to go into the app to “import” the contact. If you add it into app then you have to add it again into your cell contacts. So basically 2 different databases that you have to manually keep updating and importing. So much manual up keeping daily. If you don’t type and input the contacts exactly the same then you have 2 different contacts created. messages are very slow to come in, delayed. If you send a text out it doesn’t go to the top of your messages. Only receive bed messages do. So bad. THEY ROLLED IT OUT BEFORE TESTING IT AND THEY SAID THEY KNOW ITS NOT WORKING BUT HAD TO GET THE APP OUT. Makes me question GoDaddy now.

Developer Response
Thank you for bringing this to our attention. We genuinely appreciate your feedback and apologize for the inconvenience caused. We'll make sure to highlight these issues to our team for further review and improvement. If you have any specific concerns, feel free to reach out to us at https://www.godaddy.com/help/contact-us. - Chris
Horrible
07/14/2024

try again.....

The app doesn’t work at all. Had smartLine from GoDaddy and it was great. The developer parted ways with GoDaddy so GoDaddy did a conversion over to Conversations. That’s what GoDaddy told us. IT’S BEEN A NIGHTMARE. Caller ID doesn’t work, the work around is to go into settings shutting off cell use and only being able to use when on Wi-Fi. If not on Wi-Fi then you don’t know who’s calling in, no caller ID. For an “on the go” app to not be able to be on the go makes no sense. Can not receive or send any form of media clip. They said they had to roll it out before they were done. Contact’s do not sync. If you add a contact on conversations then you have to add it again into your cell phone. If you add it into your cell phone then you have to go into the app to “import” the contact. If you add it into app then you have to add it again into your cell contacts. So basically 2 different databases that you have to manually keep updating and importing. So much manual up keeping daily. If you don’t type and input the contacts exactly the same then you have 2 different contacts created. messages are very slow to come in, delayed. If you send a text out it doesn’t go to the top of your messages. Only receive bed messages do. So bad. THEY ROLLED IT OUT BEFORE TESTING IT AND THEY SAID THEY KNOW ITS NOT WORKING BUT HAD TO GET THE APP OUT. Makes me question GoDaddy now.
Developer Response 07/23/2024
Thank you for bringing this to our attention. We genuinely appreciate your feedback and apologize for the inconvenience caused. We'll make sure to highlight these issues to our team for further review and improvement. If you have any specific concerns, feel free to reach out to us at https://www.godaddy.com/help/contact-us. - Chris
I can’t leave my clients messages while pending verification???
09/12/2024

LawaiGirl
Update: Coming from a Smartline subscriber for the past 4+ years… I am currently one week without being able to utilize my line. I just feel everything was handled very poorly with this switch. Had we been notified that the switch will result in not being able to communicate with people from that line for two weeks, we could have looked for alternative options before deciding to pay $20 for a registration or not. Also… very little sympathy from this response. Just sad and leaves a bad taste in my mouth with GoDaddy… won’t be recommending your stuff to anyone in the future. I get pushed out of Smartline because you’re switching over to Conversations.. But after an annoying registration process that I had to pay $20 for(??) and then initially being declined for whatever reason I never received an answer for, I get notified that they’re merging my number over, but I can’t send messages to my clients while my verification is still pending???? which, according to the message on the app, can take up to 15 days! Excuse me?? This is ridiculous!! This is how I communicate with my clients, how are you going to just not allow me to contact them after kicking me out of a service I was paying monthly for!

Developer Response
The verification is a manual process that may take up to 15 days for results in the meantime you should be able to call your customers back when they message you.The business registration is part of an industry-wide effort to reduce unwanted spam text messages. All registrations have to go through a manual review by a 3rd party, to ensure the business is legitimate and a proper process is in place to get the consumers' consent to receive texts from your business. We understand this creates hurdles to communicate efficiently with your clients. But the mobile carriers require this to delivery texts onto their platform, so this registration process cannot be avoided. We hope this helps clarify things and we appreciate your candid feedback. - Lisi and the GoDaddy Conversations Team
I can’t leave my clients messages while pending verification???
09/12/2024

LawaiGirl

Update: Coming from a Smartline subscriber for the past 4+ years… I am currently one week without being able to utilize my line. I just feel everything was handled very poorly with this switch. Had we been notified that the switch will result in not being able to communicate with people from that line for two weeks, we could have looked for alternative options before deciding to pay $20 for a registration or not. Also… very little sympathy from this response. Just sad and leaves a bad taste in my mouth with GoDaddy… won’t be recommending your stuff to anyone in the future. I get pushed out of Smartline because you’re switching over to Conversations.. But after an annoying registration process that I had to pay $20 for(??) and then initially being declined for whatever reason I never received an answer for, I get notified that they’re merging my number over, but I can’t send messages to my clients while my verification is still pending???? which, according to the message on the app, can take up to 15 days! Excuse me?? This is ridiculous!! This is how I communicate with my clients, how are you going to just not allow me to contact them after kicking me out of a service I was paying monthly for!
Developer Response 09/11/2024
The verification is a manual process that may take up to 15 days for results in the meantime you should be able to call your customers back when they message you.The business registration is part of an industry-wide effort to reduce unwanted spam text messages. All registrations have to go through a manual review by a 3rd party, to ensure the business is legitimate and a proper process is in place to get the consumers' consent to receive texts from your business. We understand this creates hurdles to communicate efficiently with your clients. But the mobile carriers require this to delivery texts onto their platform, so this registration process cannot be avoided. We hope this helps clarify things and we appreciate your candid feedback. - Lisi and the GoDaddy Conversations Team

- Behind-the-scenes changes and maintenance to keep the app running smoothly while we work on future updates. Love the app? Leave us a rating to let us know. Got a question, need help, or have some feedback? Reach out to us at https://www.godaddy.com/help/contact-us for support

Version 2.172.2

Nov 18

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Contacts
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics