Absolutely horrible if you see this place to drive out and avoid it. Two horrible experiences of the two times I’ve been forced to use it. First time I purchased a spot hero. got there, and the parking garage was run slowly by Metropolis, when I went to leave, it wouldn’t let me out said I had overstayed which I had not, I spent over an hour on the phone arguing with let them spent multiple emails trying to prove that I hadn’t overstayed and they kept threatening me with a high late fee. It took several days to get resolved. Tonight, I was forced to use it again. I entered my credit card number. I had a discount. It should’ve been fine. I got to the it said it didn’t have my license, I tried to enter it, and it opened a new ticket with a price four times higher. I had to walk back to the hotel several blocks in the frigid cold, got the ticket paid come back and then later on I realize that it’s still running the first ticket and it opened up another ticket so now I’ve been charged twice for one parking when I was stuck in the parking lot, I tried to call someone there’s absolutely no one available. It says call us and no one answers. They say we’re not available. Meanwhile, I’m sitting at the gate and can’t get out completely horrible app. Horrible customer service run away as fast as you can.

I can’t say it’s a bad app especially when I need parking at the DMV. SO YEAH IT IS HIGHLY USEFUL. But I had found myself utilizing the app for the first time at the DMV and paid for an hour parking, come to find out that the DMV only accepting people with reservations at the moment (spring field ) which was disappointing so I had tried reaching out to metropolis for some support only to say they don’t give refunds WETHER OR NOT I STAY FOR THAT AMOUNT TIME! I also was told that it’s like a meter, correct me if I’m wrong, but with actual meters we have an option to put how much quarters in the meter, for time we estimate needed. unlike this where you pay for an hour and don’t need it then your out the amount you paid for that hour versus a meter if I put a quarter just to check if I can be seen at the DMV and came across that hiccup I would have only lost a quarter NOT $5. Suggestion: add an end time button in the app, so if things like this happen and they do we don’t end up paying for it !!! Especially for time not needed.

This whole automated system sounds like a good idea in theory, and it’s fine when it works. Except it doesn’t always. I have to use it when I go grocery shopping in a major city because it’s the only parking lot…but the other day, the gate opened to let me out (which should only happen when the thing senses your car’s license plate and knows you don’t owe any money because you haven’t stayed long enough; the first hour is free at this lot), except apparently the camera didn’t actually see my car. Because it didn’t close my parking visit and kept charging me for a whole day. I contacted customer service and was told “welp, we have cameras so you weren’t overcharged.” And then they just closed my request. So…I guess I’ll be parking blocks away and carrying my groceries now? Don’t fancy paying $20 to park on the off-chance the cameras don’t actually see my apparently invisible car.

THE APP DOESN’T LET ME TO UNSUBSCRIBE! The app is not allowing me to remove my credit card and overcharged me for three months and is still charging for next month! I have never ever in my life wrote a single bad review. This is a first - I am extremely frustrated and angry, speaking from a multi-month subscribed user. I subscribed to the Metropolis monthly parking since May 2024 and I unsubscribed it in July 2024 - I removed my license plate, I tried to remove my credit card but it doesn’t let me, and I received the prompt that “cancellation already exists” in the app so it is reasonably for me to think this cancellation has been taken care of. However recently, I discovered Metropolis has been continuously billing me since my cancellation in July. I reached out to customer support several times for a refund and they are not helping - my app still shows that my subscription will renew autonomically on November 1, 2024 even that I have unsubscribed a million times and the back-and-forth email with the customer service for cancellation help. A cancellation from monthly subscription should not be as difficult as I am experiencing here. This app is extremely user-unfriendly!