BILT has totally changed the game for renters! As soon as I heard about getting points for paying rent that can be used towards travel, i had to jump in. It was a no brainer! The app makes it very easy to sign up for the BILT rewards credit card. Once you receive your card, the process/instructions to setup the rent payment is very easy and all the info is right in the app. Points are updated as transactions are posted which is great compared to other companies where you don’t see your points for months! The app has cool blog posts on travel ideas and BILT as a company just makes it a fun experience being using the card. Few feedback points for the app. I wish it would sync more with the Wells Fargo features directly in the BILT app. To see statements, set up payment for the card, view billing cycles, instant transaction notifications, card settings, etc. all need to be done via the Wells Fargo account. I know WF is their payment processor but some better integration with the BILT app for these features would be nice. Setting up the Wells Fargo end of the card required some work and isn’t as straightforward but hoping this improves over time. Overall love the BILT card, love their support, and love the insta challenges they have to keep it fun and interesting. Getting points for rent is great! Thanks BILT!

My apartment management , forced all renters to use the BILT app to make our payments. Making my payment through my Apartment Website before BILT was perfectly fine and nothing happened to my information or my payments. Within two months of being forced to use this BILT app, BILT sent out a notification, and so did my apartment office, stating that there was a security breach with the company BILT. This is absolutely ridiculous, when considering the fact that both the apartment management and BILT itself touted itself on its protective measures of our security and within two months, all of us were compromised and we were forced into the situation. On top of that, if I make a payment to my rent before the auto pay withdraws then I still get a text message and an email stating that there was a problem processing my payments. Yes, of course there’s a problem processing my payment because you are not allowed to take my rent money twice within one month. Fix your app! Fix your company! I would give no stars instead of one if I could.

Don’t get me wrong, I really enjoy this app. However, I am a legally blind user that navigates my phone with the VoiceOver screen reader, and I cannot easily use the app independently because a lot of the screens either don’t have correct labels on the buttons or the page doesn’t read at all. For instance, the screen reader wouldn’t read the login screen, so I had to turn on screen recognition in order for the phone to guess what’s on the screen. As soon as I click the login button, I am able to turn off screen recognition to login. Another example occurs when I’m trying to click the confirm button on the page where you remove the house address to add a new one. In this instance, I had to ask one of my sighted friends to click the button for me. This shouldn’t be this hard to use the app. I would strongly advise the app developers to consult with people, who use a screen reader daily, to improve this app. A lot of blind and low vision individuals pay rent every month, and they will not be able to use this app if they are not technologically savvy. I hope to be able to recommend this app to blind and low vision users in the future, but as of right now, I cannot recommend this app to any of my friends because it’s way too difficult to navigate the app using a screen reader.

My apartment complex promoted BILT so I jumped onboard because who doesn’t love rewards?! I set up auto payment for my rent and on month two my complex emails me a 30 day notice to vacate and adds a late fee because my payment wasn’t sent in. I had perfect payment history with the complex and had just renewed my lease the week prior. BILT attempted to pull early hours of the 1st before my child support and monthly transfer from my business account went into my personal account, a SINGLE attempt to pull and then payment attempt was cancelled. I didn’t even know it happened until the 4th when my leasing office emailed. I’ve been waiting for 2 days for the “zen desk customer service” to respond. There is no customer service number and yet we trust them with the responsibility of paying our rent and handling that much money, along with our bank account info. Ridiculous. My rent money had been in there by 1030am after transferred on the 1st and it didn’t even attempt to pull again that day, most companies attempt 3 times. Funny how with me being solely responsible, my rent was never late. Additionally, it would take SIX YEARS for me to be able to purchase a simple flight from ATL to ORL with my rewards! This app is a joke. It caused so much unnecessary stress.