Carl's Jr. Mobile Ordering

Name: Carl's Jr. Mobile Ordering
Rating: 4.8 (126446 reviews)
Author: CKE RESTAURANTS HOLDINGS, INC.

Order Ahead, Pickup & Delivery

Only for iPhone

Free · Designed for iPhone

126K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

CKE RESTAURANTS HOLDINGS, INC.
Language

EN
English
Size

201.8
MB

iPhone

Real ones have the Carl’s Jr. app and MyRewards. Earning points towards free food? Check. Exclusive, app-only deals for even more ways to save? You bet. Skip the line by ordering ahead? Obviously. Download it now or keep paying full price like a rookie. Your cravings deserve better. JUICY, EXCLUSIVE WAYS TO SAVE The REALLY good deals are in here. Browse through a list of deals on our legendary charbroiled burger flavors, sides, drinks and more, add a deal to your order, and get ready to stuff your face for way less. ORDER EXACTLY WHAT YOU WANT, SKIP THE LINE It’s not just about skipping the line (though that part’s pretty awesome). You can also fully customize your order and check out quickly with a saved credit card or gift card, you can schedule a pick-up time, and with location services enabled, we’ll be notified when you’re close so we can make sure your burgers are hot and fresh, the drinks are cold, and that your cravings aren’t left waiting. GET REWARDED WITH EVERY BITE When you become a MyRewards member, you can earn 10 Stars for every $1 spent. Then, cash 'em in for your favorites, like a 5pc French Toast Dips or Any Size Fountain Drink for 150 Stars. Spicy Chicken Sandwich or Any Size French Fries? 300 Stars. Want a 5pc Hand-Breaded Chicken Tenders or Beyond Famous Star? 500 Stars and it’s yours. But that’s not all - check out the rest for yourself and start earning!

Ratings & Reviews

4.8

out of 5

126K Ratings

Mobile app not working correctly and still charges
07/20/2023

bvang04151986
Beware of using the app .. when it works it is ok but when it doesn’t no one in the store front can help you . I put in an order and it saying I wasn’t able to add a fountain drink cause it wasn’t avail.. so I ordered a burger.. went in and the worker told me that didn’t get and I told her about how the app was not working properly and she said she knows nothing about the app .. so tells me to cancel the order and order with her .. so I did canceled it and ordered with her and few mins later it shows completed .. I asked her if there is a way to get a refund and tells me that that I would have to call tomorrow when her boss is in or contact customer service .. use the app and you will have to jump thru hoops to get it corrected for the company’s mistake .. horrible customer service.. I will no longer use the app or eat here .. go to habit burger they great service and mobile apps that work correctly

Developer Response
Sorry you had a poor experience with the app and at the restaurant. Please contact us at ordering@carlsjr.com so we can follow up accordingly.
Mobile app not working correctly and still charges
07/20/2023

bvang04151986

Beware of using the app .. when it works it is ok but when it doesn’t no one in the store front can help you . I put in an order and it saying I wasn’t able to add a fountain drink cause it wasn’t avail.. so I ordered a burger.. went in and the worker told me that didn’t get and I told her about how the app was not working properly and she said she knows nothing about the app .. so tells me to cancel the order and order with her .. so I did canceled it and ordered with her and few mins later it shows completed .. I asked her if there is a way to get a refund and tells me that that I would have to call tomorrow when her boss is in or contact customer service .. use the app and you will have to jump thru hoops to get it corrected for the company’s mistake .. horrible customer service.. I will no longer use the app or eat here .. go to habit burger they great service and mobile apps that work correctly
Developer Response 07/21/2023
Sorry you had a poor experience with the app and at the restaurant. Please contact us at ordering@carlsjr.com so we can follow up accordingly.
Bad service.. good restaurant
Mar 3

BB43198
The food from Carl’s Jr is amazing. I even got a discount for using their app for my first order. Problem I had… I arrived to the restaurant to pick up my order and it was ten mins past the pick up time. It wasn’t ready they said, then they said they had no proof of my order. A co worker in the back yelled we have no more fries to cook. The woman at the cash register ignored me after saying they didn’t gave my order… when I was trying to show her the proof of my order on the app along with my receipt. I waited 30 mins past pick up time. Only to have the exact same woman at the cash register say oh your chicken strips have been sorting here the whole time.. without my drink and fries and dip. The woman at the cash register say’s what size drink and fries do you need. I said get the size I paid for. We have no proof of your order she replies again. She goes on to hand me my order and tells me I can’t touch it afterwards cause she needs to put tape on it… I said why and ok. She goes on to say you can’t look inside your bag for the door dash order. I’m like no like I’ve said repetitively I didn’t order via door dash… I order on the Carl’s Jr app. She said we don’t take orders on the app. She gave me what I ordered after 45 min wait. She gave me the wrong size drink and wrong size fries, no dip. And my chicken was sitting ready to go into a bag for 45 mins. This was the worst service I’ve ever had. At the Carl’s Jr in Lacey Washington!
Bad service.. good restaurant
Mar 3

BB43198

The food from Carl’s Jr is amazing. I even got a discount for using their app for my first order. Problem I had… I arrived to the restaurant to pick up my order and it was ten mins past the pick up time. It wasn’t ready they said, then they said they had no proof of my order. A co worker in the back yelled we have no more fries to cook. The woman at the cash register ignored me after saying they didn’t gave my order… when I was trying to show her the proof of my order on the app along with my receipt. I waited 30 mins past pick up time. Only to have the exact same woman at the cash register say oh your chicken strips have been sorting here the whole time.. without my drink and fries and dip. The woman at the cash register say’s what size drink and fries do you need. I said get the size I paid for. We have no proof of your order she replies again. She goes on to hand me my order and tells me I can’t touch it afterwards cause she needs to put tape on it… I said why and ok. She goes on to say you can’t look inside your bag for the door dash order. I’m like no like I’ve said repetitively I didn’t order via door dash… I order on the Carl’s Jr app. She said we don’t take orders on the app. She gave me what I ordered after 45 min wait. She gave me the wrong size drink and wrong size fries, no dip. And my chicken was sitting ready to go into a bag for 45 mins. This was the worst service I’ve ever had. At the Carl’s Jr in Lacey Washington!
Ripped off
11/21/2024

rjd1777
The GPS on this map had caused me to order a order that was on way other side of town then my usual location that I go to. Due to your app acting up caused me to lose 12 bucks that I have never been refunded yet. Carl’s Jr. corporation makes it so hard to get in contact. None of your locations or stores will answer phones or your customer service hotline Will never answer phones. You guys are worse than Congress to get in touch with just because of your app alone. I have boycotted carls for life. The only reason I was using your app is because where I worked there was a very close Carl’s Jr. nearby. You guys aren’t even that good. It’s not worth me losing 12 bucks not to mention I was on my lunch break and I had to hurry up and double pay. Shame on you guys you don’t even care about your guest. No wonder your guys are so much dead compared to the other fast food places. You’re employees aren’t even happy. And before you resort going back to your script, I have called customer service, made a complaint with the receipt order online. Every requirement you guys require to do even tried to message you guys on Facebook messenger. This is why your employees gaslight because you guys are good at it.
Ripped off
11/21/2024

rjd1777

The GPS on this map had caused me to order a order that was on way other side of town then my usual location that I go to. Due to your app acting up caused me to lose 12 bucks that I have never been refunded yet. Carl’s Jr. corporation makes it so hard to get in contact. None of your locations or stores will answer phones or your customer service hotline Will never answer phones. You guys are worse than Congress to get in touch with just because of your app alone. I have boycotted carls for life. The only reason I was using your app is because where I worked there was a very close Carl’s Jr. nearby. You guys aren’t even that good. It’s not worth me losing 12 bucks not to mention I was on my lunch break and I had to hurry up and double pay. Shame on you guys you don’t even care about your guest. No wonder your guys are so much dead compared to the other fast food places. You’re employees aren’t even happy. And before you resort going back to your script, I have called customer service, made a complaint with the receipt order online. Every requirement you guys require to do even tried to message you guys on Facebook messenger. This is why your employees gaslight because you guys are good at it.
No points
02/01/2024

Former union bank customer
I have written several times about not getting any points from receipts at my local carls. This had been going on a long time and i am tired of sending in tje receipts. The mansger tells me nobody had come and tried to investigate, much less fix anything. We have been going to other places unlesscwe use points to lower out bill. I am trying to use other carls or other fast food places in our area. If you care so little ti not even check this out i guess carl’s is not the best place for us. There are plenty of other places around. I will send the last 3 i have- they are not the most recent ad we haven’t gone there. Please have someone look into this. Maybe its time for me to contact the ceo of yout company. This has been going on for months alreadyy!Pattie meadeSan clemente, ca

Developer Response
Sorry you are having issues with your rewards and getting stars from receipts. Please contact us at ckr.com/contact-us so we can follow up with you and understand the issue.
No points
02/01/2024

Former union bank customer

I have written several times about not getting any points from receipts at my local carls. This had been going on a long time and i am tired of sending in tje receipts. The mansger tells me nobody had come and tried to investigate, much less fix anything. We have been going to other places unlesscwe use points to lower out bill. I am trying to use other carls or other fast food places in our area. If you care so little ti not even check this out i guess carl’s is not the best place for us. There are plenty of other places around. I will send the last 3 i have- they are not the most recent ad we haven’t gone there. Please have someone look into this. Maybe its time for me to contact the ceo of yout company. This has been going on for months alreadyy!Pattie meadeSan clemente, ca
Developer Response 02/05/2024
Sorry you are having issues with your rewards and getting stars from receipts. Please contact us at ckr.com/contact-us so we can follow up with you and understand the issue.

Welcome a new personalized home screen experience showcasing all of your Stars and favorites at a glance. This app makes all the best parts of Carl’s Jr. better with quick order ahead and pick up for when you need to satisfy your cravings fast and is your ticket to earning and redeeming your loyalty perks, even when you are ordering in restaurant. What are you waiting for?!?!? Download the app, sign up for our free My Rewards loyalty program, and get treated like the star you are today!

Version 5.1.1

Nov 11

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