I really thought it was going to be a hassle to make appointments or to reschedule and make donating More limited but that is not the case at all you can cancel same day no penalty, reschedule same day if needed , this appointment system might be a bit tricky for the older generation of people that really don’t like to use phones or tablets /computers most of those people can get younger family members to help out , and honestly it seems this system is just to help donors to get the screening done faster and the initial check in faster so that the facility won’t be swamped beyond capacity at higher volumeTimes ,the app helps people know when to come and not to forget their days by checking online honestly my family was fine with the old way but over all this is a better way of doing it for the majority of people, I mean coming in at 9 am and not knowing if you can get to donate and waiting until 3 pm was no fun I am sure for anyone, this takes all the guess work and added time out of it because sadly while this part-Time job is paid for the time you spend they don’t pay hourly it is a salary based Job so yes this app does really help everyone invest as little of their time as needed to get the job done and back on their way to living their lives !!!! A++++

As much as I appreciate the effort & the idea of booking an appointment ahead of time via the app, the issue is that 90% of the time when I booked a donation day & time when I arrive at the site, I’m typically not donating for another 30+ minutes. I think this is due because the site is under staffed; especially for the folks doing the screening process. The app itself seems pretty straightforward and easy to use, but my bigger point is that booking an appointment doesn’t equate to the relative time for the actual donation itself.

Was good , the facility and donations, staff here are great. However, since the August update. I have not been able to access my account at all. Can’t make an appointment. Can’t cancel an appointment. Can’t login. System does not recognize me. My local keeps telling to reset my password. Though I have told them on three occasions its not. I have changed my password three times in the last three weeks, including this week. I change the password and I get logged in once. Limited functionality, the i try to log in again and it doesn't recognize me. i don’t know what i’m suppose do. They never answer the phone, like ever! So Thats not a viable option. And i’m sure not going to keep doing what i have been doing doing. Drive down, no appointment till the following day. Drive home, go back the next day. There goes the little compensation we get. I’m sure this week it, will the same. Change you password. Hey how bout this. How bout I find another place to donate. Then i can you should answer your phones once in awhile!! Made an appointment for today via in person. Needed to cancel couldn’t cancel. No app and no answer!! Now i’ll get Email Saying sorry we missed you. Did you know you can download our app to make and cancel appointment. Yeah right!! Just absurd!!!!!

Recently this app was supposedly updated to be better, how I ask? Instead of being able to make your next appointment 2 weeks out when you are on doing your kiosk for check in, you now have to wait for the following day to schedule. This is very inconvenient as it’s not on your mind and is easy to forget. It was so much better to be able to schedule when you were already on. This app keeps getting praised as having all the information you need, wrong, it would be great if it told you when your next sample would be taken and when your next physical was due. Yes, it’s convenient to check in, but they could make it so much better. Please actually make it so much better. I’ve been a donor for 9 years and I’m still waiting for this basic and easy to give info to be available to us on the website and now the app. Please give us that information.