I was having a hard time finding a rental company that didn’t cost me a fortune plus a deposit on top of that! This company worked with me and I didn’t have to go into detail and explain myself as I often feel I have to, I am very comfortable in their vehicle! In fact I actually love it! 2020 Kia Optima. Since I’ve had the car, it’s been a complete turnaround on my mentalState of mind.,It has greatly affected my moodAnd emotional status in a positive way! I recently lost my Toyota Camry and the unfortunate car accident on route 1A. I had only liability insurance and unfortunately I didn’t have collision. My insurance company paid the other party involved in the accident $7905! When my car is completely totaled, they hit me, and they were able to drive off! Their front bumper was a little damage sure, anyway that’s besides the point clearly I’m still upset about it. But besides all that, yes I have been extremely grateful and hopeful that I can get a lot done while I have this rental so I can get old blue back on the road! So thank you Avis company for working with me!The two young folks that were working the desk the day I picked up the car we’re extremely kind and helpful and got me in right away! The airport was pretty dead because of the snowstorm but they both seemed like they took pride in their job and we’re also dressed very nicely by the way! Very professional! I love the app I love the rental car I love everything you guys are awesome! 👍👍😊

I was worried when I reserved my rental for my late night trip to Albuquerque and trying to find a car that would be available after midnight but Avis said they’d be there. So when I arrived at the terminal in the rental car area I was ushered through to the garage where preferred AVIS renters were to be met by someone with my vehicle ready. Finally arriving all the way out there hoping to be quickly seated in my new rental, I was met by darkness and my name was no where on the preferred rental board. I also could not find any attendant at all due to the fact that they all went home. So I made my way back into the terminal to talk to Melissa who thankfully was still there and was able to help me access a car and put me in the right direction. Too bad the left-hand didn’t know what the right hand was doing as the inside counter person had no idea of the staff activities in the garage. So if you’re arriving late, call ahead and get the facts about your car and be sure to grab papers and keys before heading to the garage after midnight. I did try calling from my connecting flight in Dallas just to make sure everything would be well when I arrived late in New Mexico by calling the Avis 800 number , which put me in a merry-go-round of voicemails that took ne nowhere close to Albuquerque‘s car desk area to ask any such questions. In the end, all was well.

I am writing especially for American tourists, please read my message before you book any car through this app, you will lose money 100%, and so I booked a car through this app, they charged me 575% of the initial amount and I had to pay the rest of the money in the amount of 1200+ $ when I pick up the car, but when I arrived at the Avis location to pick up my car, they told me that they did not have this car and apologized for the damage caused, they wasted my precious time + because of them I lost an important business meeting, but that's not all, after I wrote to Carla's support service to get my money back for the goods not received, they refused to return the money to me without any reason, and there can't be any reason and it doesn't matter to me since I I didn't receive my car and besides the fact that they were obliged to immediately return my money, they also owed me compensation for the damage and inconvenience caused, but they even refuse to return my money to me, and this is chaos and illegal action, I ask all tourists to be be careful from this app and Avis rental car, if you suddenly pay in advance through a credit card or through another and you have a problem with the car, then you will most likely lose all your money thanks, and I am not going to pay not one cent, and after I have a problem with my credit history, there will be legal problems with this company with my lawyer

I have been an Avis customer for many years. If I could give zero stars. I would! I have always been treated with honor and respect. Today Avis has lost my business! Due to the manager Donovan at the Avis Melbourne, Fl Airport. The policy that is in place to use a credit card was in effect many times before however the last rental I did Nov 12 a debit card was used even though I was prepared to use a credit card. Since I was told a credit card was not really needed and debit cards are not a problem. I did not bring a credit card with me. Again I have been a loyal customer and never had any problems with payments. Donavan proceeded to tell me that he could run the debit card but he would need flight info. I'm not sure how flight info protects Avis. Therefore since I used my debit card with out problems last time and times before and Donovans ability to not help a customer. Policy or no policy Avis and Donovan ruined my families travel plans to see my son in college at his last wrestling tournaments. I understand rules and regulations I am a medical professional and in my world people die if broken. People don't die in the rental car business if rules are bent. So my anger and frustration with Donovan and Avis for ruining an entire weeks worth of planning has ended because of you. There are people and business that understand the situation and go out of their way to help. The manger Donovan and Avis is not one of them!