The app is fine. I have been able to use it fairly easily and it’s self-explanatory… It’s a perfectly fine app. My problem is that starting about two or three months ago, the actual app icon on my phone had a number in the upper right hand corner of it (called “badge“) which currently is the number “4” but sometimes jumps up to “5.” Since I live in the year 2024, I’m well aware that this means I need to go into the app and click on some various notifications, after which when I go back to my main phone screen the badges/numbers should disappear, as long as I clicked on the things they were drawing my attention to within the actual app. I have navigated through the entire menu on the app, clicking into every single sub category, and I cannot get rid of the badge/number. This is driving me crazy. I even deleted the app and re-downloaded it, and when I signed in, sure enough there was the number “4,” haunting me like an annoying ghost. If anyone at the app creator company reads this, can you please help me out? I’m considering just deleting the app altogether because I keep doing a double take every time I see these badges, as I think they are new notifications. Deleting the app does not lend itself to spending money at the company that’s paying the app developer, so I’m hoping someone can help me out. Other than that, the app is fine…it does the job.

I had an email with 20% off discount. When I added it to my cart it said “expires in 50h” so I continued to shop thinking I had time. At 11 o’clock my time I checked my cart and the coupon had expired. First I feel that you should honor midnight throughout the entire United States. But more importantly if the coupon had said it was expiring in 50 minutes or 30 minutes I would have known to make my purchases before then. But instead I continue to shop until after the coupon expired. I reached out to customer service who could only offer me a 15% coupon.Additionally the app was extremely glitchy. When I would search for an item and scroll down many times it would “bug out” and just flipping through random items. This happen many times, it would just keeping loading or “blinking” sporadically and sometimes stop on items that were unrelated to my search. I felt like I had to keep restarting my searches and trying to figure out where I had left off, which was time consuming and frustrating to say the least.

I thought I found an item I’ve bought before on Overstock for less expensive so I ordered it, however I went to the page where I select the size and all the different sizes were different prices. I selected the right size and somehow that got changed in checkout because when the arrived it was the complete wrong size. I tried to process the return online but when I did they tried to say it was buyer’s remorse and therefore my fault and said they were going to charge me $18 for shipping!!! It was not like I misjudged what size I needed and chose the wrong one, I knew what size I needed and selected it and somehow during their super complicated checkout process it got changed—not my fault, the app’s fault of anything. $18 would have been close to half the price of the item and completely pointless. Eventually I had to dig up their customer service phone number, which I could not find on the all anywhere, and call. The first person I spoke with told me he was going to look into something and I though I was maybe on hold or something but 5 mi it’s later I was disconnected. So I called and the next person helped me. Thankfully there was not a long hold when I called. Not sure why anyone would order from here lack of free return shipping is bad enough but $18 for return shipping on something that weighs almost nothing and comes in a super small box is theft.

Ordered a $900 wardrobe. Shipping estimated in about 2-3 weeks. A few hours later, I changed my mind and didn’t want it anymore. I went on the app, but there was no cancelation option readily available. Had to go through customer service via text first. Representatives- I must say- have been quick to reply and polite. However, since the order had apparently already “left the warehouse” (although no shipping confirmation email had arrived yet upon my fist contact with the customer support. Oddly, I received it just shortly after I texted with the operator and for a quite earlier delivery than expected…) the nightmare started. Went back and forth with service, but long story short, I was gonna be charged $230+ for the “return” of an item I hadn’t received yet (re-ruote). Apparently there was absolutely no way around this bc the item was going to be transported by freight and not courier… Only with some imploring I managed to get a $50 discount… Bottom line: I’m paying $180 for the literal nothing. Use Wayfair, much better and more honest customer service. I typically use that, but went with overstock this once due to a better Sale on the same item. Won’t do this mistake again. App and profile are being canceled now. AMF.