BestParking: Get Parking Deals 4+

Awesome and again Awesome!

I’m coming back here to take the time to edit this again. I said three years ago how great this app was, came back a year or so ago to say how great this app is and I'm going to say now after the past weekend i won’t use another app, because i had an issue with a garage telling me it was $22 when the app clearly showed $15. Rather then argue i paid and left. That next evening contacted BestParking and within the same evening got back to me, got the information and the next day sent a check out for the overcharge to me. Im lucky if my company ever gets back to the customer let alone the same night and the next day the charge is settled. BEST CUSTOMER SERVICE, BEST PARKING APP, and of course the great discounts. The fact that I saved hundreds and they still reimburse me the $7. AMAZING!

With this app you’ll be deceived and pay more to park

*****UPDATE*****A few weeks after leaving this review I received an email from the app customer service dept letting me know they investigated my complaint and saw that I overpaid because the garage did not qualify my vehicle as an oversize. They issued a refund in the amount I was overcharged. I must say that it’s nice to know they care about their customers and their experiences. It has made me reconsider using the service again*****
I generally in the past have used this app to find a parking garage in various cities while traveling. Until recently I never reserved and paid for a garage through the app. I had a business trip in NYC for 3 days so I decided to park near the venue and prepay, The app quoted me $79 for an 8 hour day or $71 for 24hrs, so of course I kept the car in the garage the full 3 days to save some money. My total was billed at $213
However when I went to pick up my car, the cashier took my parking ticket and rang me up at $168. While my scanned parking pass showed I prepaid, I also was able to learn I overpaid by $45. Not cool and won’t be using this app again

Developer Response ,

Hi there, sorry for the trouble! Our support team has reached our via email regarding the erroneous oversize fee. Since vehicle make/model often determine the price for parking, this justifies further research on our part into how to provide a more seamless experience. Hope this helps and thanks for bringing this up!

AVOID AT ALL COSTS!!!

What a CROCK!!! Supposedly bought VIP parking for a Counting Crows venue in Charlotte cause I wanted a faster getaway after the concert. However, when I showed up no one knew anything about the parking pass I presented and I was told this company just sells parking and doesn’t verify if the lot will accommodate the request. There were no spots in the lot and the attendant told me I had to go park in the garage, which I did and then had to pay again!! Contacted support and they said I had to provide proof I paid for parking before they could give me a refund?!?! What?!?! You mean to tell me there is no way this company can see if the supposed parking passes they sell have been redeemed??? So I had to park in the garage and then after the concert had to wait an hour to get out, which I was trying to avoid. Just another app trying to cash grab and screw over the consumer, and their customer service only wants to inconvenience me more…no thanks!! You got me and stole my money this time, but I’ll just go on a social media onslaught to ensure no other people fall victim to your scam!!!

Developer Response ,

Hi there, we're very sorry to hear this. If you'll allow our team to further assist you, please reply back to our email with the supporting documents so we can get this resolved right away. You may also call us at 888-472-7594 any day from 6am-11pm CST.