The Kohl’s app does it all. As you shop, the app racks up new Kohl’s Cash while the built-in wallet is ready to apply previously earned Cash and Yes-To-You Rewards before checkout. Not only that, but any other possible coupons, promo codes, or discounts are listed in the same place. You get to choose which you want to apply. In most cases, this smart app automatically picks the best combination of allowable savings. What other company does that? Just like in the brick and mortar stores, you can earn more Kohl’s cash during sales which is emailed to you and electronically added to your Kohl’s account wallet. If you pick up purchases items at your local store, there is a $5 Kohl’s cash reward waiting for you. Shopping on the app is easy. The search function works well. I have come to prefer shopping on the app over my computer if I cannot get to the store. Every developer should aspire to build a platform that functions this well, is user friendly, and offers the Kohl’s shopping experience loyalists have come to love.

I like shopping at kohls this is just an app issue. It is one of the most frustrating shopping apps I use. You cannot always go back to previous screen (like reading QA in reviews) meaning you have to go all the way back to the home screen and start your search again. Additionally, if you’re picking a color you can’t just click back you have to navigate a confusing route in order to get back to your product. Or if you are in your shopping cart and you select the item in your shopping cart because you want to read the details of the item again, you can change the color options and update the item in your shopping cart but it doesn’t take you back to the product page, so you can see details review again etc. App search functions and filters are very limited. I love the ability to eliminate certain brands (rather than selecting brands that I’d like to see) I have to go in and click all 75 of the other brands except for the one or two I’d like to eliminate, it is annoying. Because it is not an easy to use shopping app it is very frustrating, I have put it down on more than one occasion and just not completed. Meaning Kohls is losing money by not updating the usability features of this app. Please look at other retailer apps (like target) to see an easy, user-friendly app and how it should function.

I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!

Can’t keep you signed it. I have had a Kohl’s card/account for over 20 years & I have never, not one single time, been able to log in using my password. I always have to change it because it won’t let me in (even tho my iPhone saves it after each change). I have a book in my desk with account sign in/password info & the kohl’s section has so many crossed out & erased, it’s asinine. I hate every single thing about this app, when I can get signed in. Too many clicks necessary to go back if needed. I click on a shirt I like, have to do a drop down for color/size, can’t just hit back (when they don’t have what you want in your size, cause they never do) you have to hit the tiny x to clear the drop down menu or you can’t go back. There are so many small, annoying things about this app. And the BIG annoying thing that you can’t ever log in. And why do I want another sign in/password for my kohl’s wallet, that’s different than my kohl’s charge info? Let me log in! When (if) I log in, let me be logged in to everything. Let me pay my bill! Let me pay with my kohl’s charge! Let me see my Kohl’s cash! It’s. Not. That. Hard. I hate this app. My husband won’t even pay the bill anymore cause the website is the same way. Can’t ever log in! We’re in our 40’s & this is the only account we both despise or have this issue with.