On march 7th , I had a flight from LGA TO JAX 4pm it was a wonderful flight even though I forgot to eat before my flight and I didn’t feel to well I was very lightheaded and hungry . I told a flight attendant who told me I needed to wait until he came back down with snacks so I waited another 20 mins when he came back down the 2nd time he told me I needed to wait again because he was only giving out water on the 2nd run the first run was the snacks that were for sale. So I had to wait 45 mins altogether after telling them I felt very faintly and needed to eat something. Than on the 3rd run when the attendant got to my row he asked me what I wanted and I told them I would like one of each of the snacks and he rudely and aggressively grabbed the bags and aggressively passed it to me . I do not know why they were being so disrespectful and mean to me but it hurt my feelings. I understand ppl have bad days but it seemed more than just a bad day because everyone else received smiles. I hope it doesn’t happen again that was my second time my first time was amazing! Please speak to your attendants who flew that day they need more training for guest service

I’m not sure if this is the right place to share this feedback but I’m very disappointed by how JetBlue handled my schedule change. I received an email saying that my schedule changed and I needed to log in to confirm the change or change my flight. After multiple times of trying to change my flight through the link, I received an error message that said I needed to call customer service in order to change my flight. So I did. After spending over 45 minutes waiting to speak to an agent, I was told that I am not able to change my flight because it is a points and cash booking. The only option is to cancel the flight and rebook. So I said fine, cancel my flight. I was then told that in order to conceal over the phone I would have to pay a $25 fee. Absurd. I was told to call to update my flight and then after wasting my time on the phone, I was told to cancel it myself or pay $25. This could have all been avoided if JetBlue had instead told me my only option was to cancel and rebook when I was attempting to change my flight in the app, or if the email I received was tailored to points and cash bookings to make it clear that if I did not like the flight I would need to cancel. This was a horrible experience and it always reminds why delta is the better airline. The app and the customer service are clearer and there are never fees for over the phone transactions. If you want to stop people from calling, make your in app messaging clearer!

While traveling from Puerto Plata to New York JFK Flight 1528 on April 2, 2024. I have always been told while waiting to use the lavatory not to stand in the forward gallery area but to always stand behind the line by where the first seats are……. This is why yesterday I found it much to my surprise when 2 passengers an elderly woman who was sitting in seat 1D and and another man in his 60’s was allowed to stand there for over 30 minutes laughing and talking with 3 crew members (a lady and 2 males) all of Latin descent. The male passenger was even drinking wine in a plastic cup. During this time on several occasions we experienced turbulence and the Pilot announced for everyone to remain in their seats and buckle up your seatbelts. And these 2 passengers was allowed to stay in the forward gallery area all while intending bathroom users had to excuse themselves and navigate through these 5 people who had congregated in this small area for well over 30 minutes…… In all my years of travel and this being the first time in 9 years I haven’t made Mosaic Status, I’ve never experienced anything remotely close to this….

Didn’t want to write a bad review bc other then what about to tell you the staff was great and the seats were comfortable. In 2020 we all know Covid happened I got a credit for my tickets was my 40th Birthday Party. Then 2022 I decided to use my credits bc they were going to expire and almost everything is back to normal. I book to go to Nashville my flight was from Thursday-Sunday . Thursday night got delayed one hr. Ok no problem, then we are up in the air in TN circling the airport to come to fine out having issues mechanical. We finally land to find out the steering is broken so he comes the fire truck, etc. They had to tow us in to get out. Flight was only supposed to be 2 hrs took 5 hrs. It was late I was over that day . Then on Saturday I got email that our flight was CANCELED to come home on Sunday (Easter) I tried calling 153 min wait time 😬 are you kidding me? I went online no flights w JetBlue are going out. So I quickly made another one way flight home for 2 people cost me $519. I ask JetBlue to do reimburse me. They said they can only give my credit back of $183 and I have only 7 months to use it. I have ask for a manager can’t get anyone on the phone. Worst Customer Service. To be honest don’t want it to happen again scary to fly with them. Nice bday gift ugh!!