Île-de-France Mobilités

Name: Île-de-France Mobilités
Rating: 4.7 (3172 reviews)
Author: Ile de France Mobilites

Official IDF Transport App

Only for iPhone

Free

3.2K Ratings
Ages

4+
Years
Category

Navigation
Developer

Ile de France Mobilites
Language

EN
+ 5 More
Size

279.5
MB

iPhone

Île-de-France Mobilités is here to assist you daily. Purchase a digital ticket, recharge your Navigo pass, search for routes including trains, RERs, metros, trams, buses, coaches, bicycles, Vélib', car-sharing, or car rentals. Find schedules in real-time or traffic information... Discover essential tools and information for organizing your travels in Île-de-France. Together, let's travel with ease. Avoid queues at stations: buy your transport tickets from your iPhone! The following tickets are available for purchase: - Metro-Train tickets or Bus-Tram Ticket - One Way from/to Airports (you cannot purchase this ticket if you already have a Metro-Train Ticket charged on your device) - Navigo daily (this fare doesn’t permit you to go to airports), weekly, or monthly passes - Special fares (Anti-pollution pass, Paris-Visit Passes etc.) - Daily Vélib’ passes Purchased tickets can then be (depending on the chosen purchasing path): - Stored on the iPhone and validated directly at stations (from iPhone Xr and iOS 17.5) - Loaded onto your Navigo pass (from an iPhone 7, with at least iOS 13. iPhone XR and XS are compatible starting from iOS 14.5) For compatible tickets (Metro-Train and Bus-Tram Tickets, Navigo Day passes, special fares), no account is needed, and you can pay directly with Apple Pay! You can prepare and plan your travels: - Find nearby bus stops, train stations, and metro stations - Search for real-time public transport routes, car-sharing, and bicycle routes - Save upcoming trips in your phone’s calendar - Check the next departures for your lines in real-time and all the timetable information - View maps of public transport networks (accessible even offline) - Follow pedestrian routes for walking segment Stay informed and anticipate disruptions: - Check your lines’ Twitter feed for real-time traffic updates - Get alerts for disruptions on your favorite lines and routes - Stay updated on the status of elevators in the stations you use Customize your travel: - Save your destinations (work, home, gym, etc.), stations, and stops as favorites - Customize your profile (fast walker, with difficulties, reduced mobility, etc.) - Select lines or stations to avoid Prefer soft or alternative modes of transport: - Book car-sharing and/or ride-sharing trips in partnership with leading providers - Opt for bicycle routes for all your trips - Rent a car or a van for a short period by choosing a Communauto car-sharing vehicle from a wide selection of stations around you and book it immediately for the duration of your choice. -- Already using the Île-de-France Mobilités app and enjoying its services? Let us know with a 5-star rating! Experiencing bugs or having feedback to give? Help us improve by sending your suggestions through the contact form available via the personal space.

Ratings & Reviews

4.7

out of 5

3.2K Ratings

Divine gift from God
May 4

Ruler of everyone
10 years ago I decided to go to Paris from Antarctica on foot. I was dying from Alzheimers and lived in an igloo. When I made it after 2 years of walking and I got kidnapped by the French mafia. They held me for years feeding me once every 2 months. Suddenly one day the police found me and shot me because they thought I was a criminal. Then the hospital the nurse hit me with an IV bag for 5 hours straight. Then I saw someone’s phone on the floor. Suddenly I burst through the roof and went to the heavens. I saw gods from all mythologies and they all bowed down to me because I owned the app. Now I rule the universe because of the app.

Developer Response
Hello, thank you for this strange but nevertheless touching message! Good day, Jack from the Île-de-France Mobilités team.
Divine gift from God
May 4

Ruler of everyone

10 years ago I decided to go to Paris from Antarctica on foot. I was dying from Alzheimers and lived in an igloo. When I made it after 2 years of walking and I got kidnapped by the French mafia. They held me for years feeding me once every 2 months. Suddenly one day the police found me and shot me because they thought I was a criminal. Then the hospital the nurse hit me with an IV bag for 5 hours straight. Then I saw someone’s phone on the floor. Suddenly I burst through the roof and went to the heavens. I saw gods from all mythologies and they all bowed down to me because I owned the app. Now I rule the universe because of the app.
Developer Response May 5
Hello, thank you for this strange but nevertheless touching message! Good day, Jack from the Île-de-France Mobilités team.
Cannot create Account
Jan 22

Mercedes driver, Brooklyn, NY
Terrible experience. I cannot create account on the App and cannot submit support request since I do not have an account. How is it possible to contact Development team or Support Team in this case? I am located in USA. I submitted my inquiry to development Team via Apple App Store and week later [right before travel time] received below reply ‘Hello, to create an account, you must be on French territory and have a French phone number for security reasons. However, you can buy certain transport tickets without creating an account with the app. Thank you for your understanding and have a nice day, Maja from the Île-de-France Mobilités team."’. This is very frustrating as this explanation should exist as an Error message when someone trying to create an account. We already left Paris and used physical Navigo cards for travel needs instead of digital cards and this application. Time waisted to research this question was ~ 4 hours was completely waisted. Dev Team should think about User experience and implement such Error message / Warning in the Application. Very unfriendly.

Developer Response
Hello, I understand your expectation and your remark has been brought to the attention of our quality department. Please excuse us for the inconvenience. Have a nice day, Maja from the Île-de-France Mobilités team.
Cannot create Account
Jan 22

Mercedes driver, Brooklyn, NY

Terrible experience. I cannot create account on the App and cannot submit support request since I do not have an account. How is it possible to contact Development team or Support Team in this case? I am located in USA. I submitted my inquiry to development Team via Apple App Store and week later [right before travel time] received below reply ‘Hello, to create an account, you must be on French territory and have a French phone number for security reasons. However, you can buy certain transport tickets without creating an account with the app. Thank you for your understanding and have a nice day, Maja from the Île-de-France Mobilités team."’. This is very frustrating as this explanation should exist as an Error message when someone trying to create an account. We already left Paris and used physical Navigo cards for travel needs instead of digital cards and this application. Time waisted to research this question was ~ 4 hours was completely waisted. Dev Team should think about User experience and implement such Error message / Warning in the Application. Very unfriendly.
Developer Response Jan 27
Hello, I understand your expectation and your remark has been brought to the attention of our quality department. Please excuse us for the inconvenience. Have a nice day, Maja from the Île-de-France Mobilités team.
Makes getting around in Paris so easy!
05/15/2024

Lady_J!
I’m a semi-experienced traveler in Paris having gone to school here for a summer, and I wish this app would have been around then. Having the Navigo Easy Travel Card and this app gives the rider the ability to move flawlessly through the city. My only hiccup came when I went to purchase a faire to CDG from Saint Germaine and wouldn’t let me load it on the card: I was sent to a station for that paper ticket. The Easy Travel Card has some limitations (I wanted the RER not the bus). Although, hopefully when the Olympic Games happen next month, visitors will get more choices. Other than that, this app is a dream.

Developer Response
Hello, I understand your expectations. Dematerialised tickets will be available on iOS before the Olympic Games and the range of tickets will be expanded in the future. For the moment, the Navigo Easy pass doesn't allow you to travel anywhere in the Île-de-France region, but that's going to change too. Thank you for your encouraging comment and your understanding. Have a good day, Jack from the Île-de-France mobilités team.
Makes getting around in Paris so easy!
05/15/2024

Lady_J!

I’m a semi-experienced traveler in Paris having gone to school here for a summer, and I wish this app would have been around then. Having the Navigo Easy Travel Card and this app gives the rider the ability to move flawlessly through the city. My only hiccup came when I went to purchase a faire to CDG from Saint Germaine and wouldn’t let me load it on the card: I was sent to a station for that paper ticket. The Easy Travel Card has some limitations (I wanted the RER not the bus). Although, hopefully when the Olympic Games happen next month, visitors will get more choices. Other than that, this app is a dream.
Developer Response 05/17/2024
Hello, I understand your expectations. Dematerialised tickets will be available on iOS before the Olympic Games and the range of tickets will be expanded in the future. For the moment, the Navigo Easy pass doesn't allow you to travel anywhere in the Île-de-France region, but that's going to change too. Thank you for your encouraging comment and your understanding. Have a good day, Jack from the Île-de-France mobilités team.
Doesn’t allow you to create an account.
06/15/2024

Dr. Missile
Ignore people giving this 5 stars. It just doesn’t work. Something with the valid password detection is broken and, even if the password matches their dated and overly-strict criteria it won’t let you advance through account creation. Edit - thank you for the reply, I was able to create an account the following day by manually entering it twice. But using keychain, for whatever reason, made the valid password detection criteria fail even tho the passwords were identical and met the criteria.Edit - dev replied, stating password managers aren't supported. That password are just not accepted for some unstated security reason, without proper notification to the user is broken. It’s probably a cert violation with apple that they just didn’t test - idk maybe cert criteria is different in EU. Still it feel broken. We can’t read your minds and won’t read your policies so I suggest a notification or prompt.

Developer Response
Hello Dr Missile, I suggest that you describe this situation by attaching a screenshot to the https://www.iledefrance-mobilites.fr/aide-et-contacts/nous-ecrire address (under Complaints/About the site or application). We will then be able to check the situation and provide you with an appropriate response. Have a good day, Maja from the Île-de-France Mobilités team.
Doesn’t allow you to create an account.
06/15/2024

Dr. Missile

Ignore people giving this 5 stars. It just doesn’t work. Something with the valid password detection is broken and, even if the password matches their dated and overly-strict criteria it won’t let you advance through account creation. Edit - thank you for the reply, I was able to create an account the following day by manually entering it twice. But using keychain, for whatever reason, made the valid password detection criteria fail even tho the passwords were identical and met the criteria.Edit - dev replied, stating password managers aren't supported. That password are just not accepted for some unstated security reason, without proper notification to the user is broken. It’s probably a cert violation with apple that they just didn’t test - idk maybe cert criteria is different in EU. Still it feel broken. We can’t read your minds and won’t read your policies so I suggest a notification or prompt.
Developer Response 06/18/2024
Hello Dr Missile, I suggest that you describe this situation by attaching a screenshot to the https://www.iledefrance-mobilites.fr/aide-et-contacts/nous-ecrire address (under Complaints/About the site or application). We will then be able to check the situation and provide you with an appropriate response. Have a good day, Maja from the Île-de-France Mobilités team.

NEW! The Île-de-France Mobilités app keeps getting better! You can now: - Easily spot Maisons du Vélo directly on the map. - Access Île-de-France Mobilités carpooling from your routes. - Enjoy improved accuracy in your walking guidance. - Find Véligo and Carpooling services in the “Purchase” and “My Account” sections. - Add a virtual Navigo card more easily thanks to a new explanatory screen. - Easily identify the characteristics of your trip using the tags in your itinerary research Thank you for using the Île-de-France Mobilités app!

Version 9.5.2

2d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
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The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Wallet

The simplest way to get all your passes in one place.

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Île-de-France Mobilités

Official IDF Transport App

Ratings & Reviews

What’s New

Version 9.5.2

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

More by Ile de France Mobilites

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