I have used H&R Block app to file myself for years. This year it imported my filing status wrong and I didn’t notice until I was at the “finish up” page. So I needed to go back and change it even though the app was telling my stuff looked perfect and ready to file! But I couldn’t get back there, only go forward. So I called customer service. The lady was walking me through the change. Got me back to the beginning of my federal taxes and told me to change my answer from no to yes on the question “can anyone else claim YOU as a dependent”. I told her I wasn’t changing that answer. No one else can claim me. After refusing several times, she convinced me they were asking about my daughter and not me. So I changed it. It immediately increased the amount I owe by $500. I told the CSR that and she insisted she was right and to keep going. Guess what? She was wrong. Then she couldn’t get me back to where I could change it again. What??? I hung up and called back 4 times. No one, not even a supervisor could get me back to the beginning again. And the supervisor put me on mute (background noise disappeared, call still connected, no “hold” music, and no response from supervisor for 10 minutes). At that point, I logged out and went to Turbo Tax where I went from owing money to a very small refund.Never again H&R. But you don’t care. You have thousands of other filers!PS when I googled where to file a complaint, it gave me the number of the call center I had just called 5 times. I didn’t bother. Surely they would have screwed that up too.

I had to file 2 years late because of another outside CPA failed to do their job so I took my return needs to HR Block. First time using them. They took a month to match me to an agent which is fine it’s off season and she was great the issue is with the app and online site. I had to sign to file but when you agree to “docusign” it takes you to a form you have to download and sign then upload back to the agent. I don’t know how they thought that was supposed to worn on the iPhone but it doesn’t it shows the document and then doesn’t have a download button so it can imported into any other app or even a share button to import into any other app. There was no back button so I had to force close the app and when I reopen it it’s asking for another payment before I can try to get the documents again. I tried on a computer and the same thing. It wants a payment to see the documents you’re supposed to sign. Besides them asking for payment again after giving me the receipt the first time docusign is supposed to be a lot easier. On the PC they give two signing options that lead you to the same file to download. And to top off the frustration I have to sign into the app every time I open it and it won’t save the password into apple passwords and when I try to view my account to see if there is a Face ID option the page never loads. I’ll try another service next year just because of the horrible experience with the app and website.

The software works to do your taxes. Just like TaxAct, TurboTax, etc. Let’s not fool ourselves: it’s literally inputting numbers from documents and hitting enter. Good news is my numbers match on all three; I use all three to triple check that everything lines up since my tax situation is a bit more complicated as I have to file in three states, then submitted with HRBlock since they’re a reputable name. So, step one, completing the taxes works; but again, of course it does. It’s math. But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere. All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.

I never wright reviews but this is so bad it needs one. Run away! This software is awful! When using face recognition it stays in a song in loop, I fixed that by turning it off. Now I’m over a week in and still can’t get my taxes sent out. My wife’s social security number was wrong so I reached out to the person filing my taxes that I paid extra for. He told me he would fix instead it as sent in and denied. I reached out again he apologized, I sent him the right number and he said he would fix it. The problem is the link he sent me takes me to a screen telling me my return was rejected and to contact my tax expert. I took a screenshot and sent to him so he sent me another link and this time it worked. The problem this time is he didn’t change the social security number. So I rejected it and sent a message. I once again got a message saying my taxes are ready to review. I clicked on the link and once again it took to a contact my tax expert. Again I took a screenshot and sent it to him, again he sent me another link and this time it worked. Then I started looking everything over and realized HE STILL HADN’T CHANGED MY WIFES SOCIAL SECURITY NUMBER. I messaged him again, he again apologized and said he would fix it. Then he once again sent me a broken link that takes me back to a screen showing my return has been rejected. I’m now waiting for him to respond back to me…. This is a nightmare…. The positive reviews have to be fake. At the very least this software is junk but combined with poor service makes this is a nightmare.