Teladoc Health: Virtual care 12+

My invoice says $0??

This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense.
I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store.
But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!

Great for general medical care…

Except there’s a lot that needs to be worked on for scheduling mental health appointments. I tried scheduling an mental health appointment and the first 3 providers I picked from the list sent a message a few days later saying they couldn’t accept me on the dates/times I picked. On 4/28, I found a 4th provider that seemed to have availability so I requested an appt with options for 5/03, 5/10 and 5/17. I got a message on 5/01 saying they couldn’t accept me for an appointment on 4/28. Huh? What about the actual 3 dates I picked? It said I can request a different provider. I gave up. But today, 5/13, I got 13 messages all through the morning saying they canceled my appointment for 5/01 and today, 5/13, at 7am, 8am, 8:27, etc.. because they weren’t able to get in touch with me. Never got a call or a txt confirmation for any appointments. I guess the positive is that I won’t be getting charged for a “no show” and having to fight that with someone at billing.

Also the listing shows providers where their profiles say they are not accepting new patients. Maybe they shouldn’t list providers who are not accepting patients or let you go through trying to schedule an appointment.

Outside of the mental health appointments I still love the app for quick appointments for general care.

This APP delivered!!!

I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!

Developer Response ,

Thank you for your feedback.