Potbelly Sandwich Works

Name: Potbelly Sandwich Works
Rating: 4.8 (164831 reviews)
Author: Potbelly Sandwich Works, LLC

Order ahead and earn rewards!

Free

165K Ratings
Age Rating

4+
Years
Chart

#117
Food & Drink
Developer

Potbelly Sandwich Works, LLC
Language

EN
English
Size

118.5
MB

Enjoy an all-new Potbelly app, rebuilt from the ground up to make your mobile ordering experience faster, easier, and more rewarding than ever! Whether you’re craving an oven-toasted sandwich, salad, or soup, we’ve got you covered. Plus, when you sign up for Potbelly Perks, you’ll be earning coins towards free food with every order. QUICK BROWSE: Find your favorites with streamlined craveable menu. SIMPLE CUSTOMIZATION: Add or remove toppings with ease. FAST CHECKOUT: Order confidently on the go. EASY REWARDS: Convert coins, track progress, and earn treats. DELIVERY AND IN-SHOP PICKUP OPTIONS: So you can Potbelly anywhere and bring the good vibes with you. CATERING: It's easier to feed your crew…or hey, maybe you're just reallllllllly hungry.

Ratings & Reviews

4.8

out of 5

165K Ratings

Disastrous update to App
07/08/2021
jdtu23
Have used the Potbelly’s app for years now, but the recent update to app and website all of sudden won’t let me log in on my phone and asks for password change. So I do so, and get no new link sent to my email to perform said change. Tried multiple times with no link sent. Had to pull up the potbelly’s website on my laptop to then perform the password change request again. This time I was able to do so and made the change. Went back to phone to use new password and it won’t recognize the password…which renders the app on my phone useless!! It does however let me use the new psswd on the updated iPad app version. So website and iPad app are functional but iPhone app STILL gives error when I try to login. Reinstalling the app and restarting phone didn’t fix it either. Way to eff up a simple app devs!!
Disastrous update to App
07/08/2021
jdtu23

Have used the Potbelly’s app for years now, but the recent update to app and website all of sudden won’t let me log in on my phone and asks for password change. So I do so, and get no new link sent to my email to perform said change. Tried multiple times with no link sent. Had to pull up the potbelly’s website on my laptop to then perform the password change request again. This time I was able to do so and made the change. Went back to phone to use new password and it won’t recognize the password…which renders the app on my phone useless!! It does however let me use the new psswd on the updated iPad app version. So website and iPad app are functional but iPhone app STILL gives error when I try to login. Reinstalling the app and restarting phone didn’t fix it either. Way to eff up a simple app devs!!
Poorly Designed Order Completion Time
11/07/2025
GangTrapChristopher
It is evident that insufficient effort was put into Potbelly’s online ordering system, which provides customers grossly inaccurate information based on a fixed estimate rather than accounting for demand or, ideally, using real time information from the queues employees at the shops are using to actually complete the order. Your system should never be telling customers that an order is ready for pickup when it is sitting dozens of orders back in a queue for the person making it. This not only leads to a disappointing and ultimately unfair customer experience, the stress and problems it creates for your workers is inappropriate. Running promos is great for driving volume, but not if your stores are not equipped to manage additional or even varying volumes of demand. Your system is inadequately, arguably poorly, designed to reflect the reality of throughput. That is, no store can make an infinite number of sandwiches per hour, yet your system tells customers a time based on a fixed number, regardless of how many sandwiches have been ordered. It’s a very simple concept that more sandwiches ordered means more time to make those sandwiches. Doing this shows Potbelly prioritizes profit and creates false expectations, leaving customers and employees to endure the burden.

Developer Response
Hi there! Thanks for taking the time to share your experience. We’re always working to improve how our system handles order timing and shop demand, and feedback like yours helps us get better. If you’re open to it, our Customer Care team would love to help and hear more. Just reach out at talktopotbelly.com.
Poorly Designed Order Completion Time
11/07/2025
GangTrapChristopher

It is evident that insufficient effort was put into Potbelly’s online ordering system, which provides customers grossly inaccurate information based on a fixed estimate rather than accounting for demand or, ideally, using real time information from the queues employees at the shops are using to actually complete the order. Your system should never be telling customers that an order is ready for pickup when it is sitting dozens of orders back in a queue for the person making it. This not only leads to a disappointing and ultimately unfair customer experience, the stress and problems it creates for your workers is inappropriate. Running promos is great for driving volume, but not if your stores are not equipped to manage additional or even varying volumes of demand. Your system is inadequately, arguably poorly, designed to reflect the reality of throughput. That is, no store can make an infinite number of sandwiches per hour, yet your system tells customers a time based on a fixed number, regardless of how many sandwiches have been ordered. It’s a very simple concept that more sandwiches ordered means more time to make those sandwiches. Doing this shows Potbelly prioritizes profit and creates false expectations, leaving customers and employees to endure the burden.
Developer Response 11/11/2025
Hi there! Thanks for taking the time to share your experience. We’re always working to improve how our system handles order timing and shop demand, and feedback like yours helps us get better. If you’re open to it, our Customer Care team would love to help and hear more. Just reach out at talktopotbelly.com.
App updated, now certain items are gone
07/20/2021
beefynachobaby
I’ve been using this app for years. Like many of the reviews say, the original version was rough, but for me it got the job done 9/10 times even if it was difficult to get there. When I was alerted that the app had been updated, I was thrilled, I’m a loyal Potbelly’s customer and their rewards via the app are fabulous. Much to my disappointment, options available in the previous version of the app are now gone. My favorite soup isn’t listed on the app anymore, but it’s available in-store. I order the Italian frequently and like to add extra pepperoni but not extra of the other meats, the option to add extra pepperoni is gone and you can now only add extra of all the meats, but I’m able to add only extra pepperoni in-store. The option to add roasted red peppers is gone, but is still available in-store. And I can’t just put it in the special instructions, the special instructions box has a very small character limit of just 10 characters, so I can’t possibly fit my customizations in that portion of the app. I have to say I’m very frustrated because the beauty of the app besides the rewards and time-saving is the customization. Now there is little customization available. I’ve used the pickup option in the app to save time for years, because my store for whatever reason is particularly slow and I don’t like wasting my lunch break waiting. Now I will be forced to go in-store to order and waste my time just to obtain the customizations I prefer. Which means I’ll be at Potbelly’s a lot less now as a result, when previously I’ve gone 1-2 times a week for lunch during work. I hope they are able to fix these losses and add these options back. Until then, Potbelly’s will have a lot less of my business, this is a major oversight on their part.
App updated, now certain items are gone
07/20/2021
beefynachobaby

I’ve been using this app for years. Like many of the reviews say, the original version was rough, but for me it got the job done 9/10 times even if it was difficult to get there. When I was alerted that the app had been updated, I was thrilled, I’m a loyal Potbelly’s customer and their rewards via the app are fabulous. Much to my disappointment, options available in the previous version of the app are now gone. My favorite soup isn’t listed on the app anymore, but it’s available in-store. I order the Italian frequently and like to add extra pepperoni but not extra of the other meats, the option to add extra pepperoni is gone and you can now only add extra of all the meats, but I’m able to add only extra pepperoni in-store. The option to add roasted red peppers is gone, but is still available in-store. And I can’t just put it in the special instructions, the special instructions box has a very small character limit of just 10 characters, so I can’t possibly fit my customizations in that portion of the app. I have to say I’m very frustrated because the beauty of the app besides the rewards and time-saving is the customization. Now there is little customization available. I’ve used the pickup option in the app to save time for years, because my store for whatever reason is particularly slow and I don’t like wasting my lunch break waiting. Now I will be forced to go in-store to order and waste my time just to obtain the customizations I prefer. Which means I’ll be at Potbelly’s a lot less now as a result, when previously I’ve gone 1-2 times a week for lunch during work. I hope they are able to fix these losses and add these options back. Until then, Potbelly’s will have a lot less of my business, this is a major oversight on their part.
Good Food, Terrible App!!
Mar 25
Mom3939
This used to be a really good and easy to use app. I would have given it five stars last fall, but now it is terrible. I started having trouble with it late December 2025. I was constantly logged out of the app and when I would enter my info to log in, I would get the, “Spinning Dial of Death,” and it would never load. I wrote to Potbelly’s customer support a number of times. They gave me the usual advice like clear the cache and remove and reinstall the app. It would work once after that and then go back to the same issue I of not being able to log in. I would end up ordering through the website instead, which always worked just fine. Last week, I was finally able to log in to the app and I started an order. When it came time to submit it, I got a picture of a little potbelly stove surrounded by an ever spinning dial of death! I thought that the order did not go through, so when I got to shop, I ordered my food. When I went to pay, the person at the checkout asked me if I had ordered online. It turns out that the order DID go through even though I did not get a confirmation!I wish they would fix the bugs in this app!!

Developer Response
Hi there! We’re sorry for the trouble you’ve had with the app, especially with the login issues and the order confusion. We’ll be sure to pass this feedback along to our team so they can continue looking into it. If you need any further assistance, please reach out to our Customer Care team at talktopotbelly.com.
Good Food, Terrible App!!
Mar 25
Mom3939

This used to be a really good and easy to use app. I would have given it five stars last fall, but now it is terrible. I started having trouble with it late December 2025. I was constantly logged out of the app and when I would enter my info to log in, I would get the, “Spinning Dial of Death,” and it would never load. I wrote to Potbelly’s customer support a number of times. They gave me the usual advice like clear the cache and remove and reinstall the app. It would work once after that and then go back to the same issue I of not being able to log in. I would end up ordering through the website instead, which always worked just fine. Last week, I was finally able to log in to the app and I started an order. When it came time to submit it, I got a picture of a little potbelly stove surrounded by an ever spinning dial of death! I thought that the order did not go through, so when I got to shop, I ordered my food. When I went to pay, the person at the checkout asked me if I had ordered online. It turns out that the order DID go through even though I did not get a confirmation!I wish they would fix the bugs in this app!!
Developer Response Mar 27
Hi there! We’re sorry for the trouble you’ve had with the app, especially with the login issues and the order confusion. We’ll be sure to pass this feedback along to our team so they can continue looking into it. If you need any further assistance, please reach out to our Customer Care team at talktopotbelly.com.

Fresh update, fresh features! Here’s what’s new behind the counter: Track your delivery, live: Follow your eligible Potbelly delivery orders right in the app, so you know when your sandwich is on the way. One number, one profile: A smoother way to sort out missing or duplicate phone numbers and keep your account in order. Extra security: We've added another layer of protection for important account changes and improved privacy when the app is in the background. Smarter add-ons: Fresher “you might also like” cards with photos, prices, and calories, plus a quick-add button. Plus a few behind-the-scenes tune-ups. Thanks for ordering with us, now go build a sandwich!

Version 8.13.0 Oct 20

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: POTBELLY SANDWICH WORKS, LLC
Size: 118.5 MB
Category: Food & Drink
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Potbelly Sandwich Works

Ratings & Reviews

Disastrous update to App

Poorly Designed Order Completion Time

App updated, now certain items are gone

Good Food, Terrible App!!

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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