Dubai First 4+

The cash back button keeps showing “Rewards not available , please try again later”. I have talked with the support and was asked to log out and do a fresh log in which wasn’t useful. I have tried to uninstall and install the app again which made it even worse since the app stopped working at all by saying you have too many devices linked to your account. I thereby was required to raise a support ticket and wait for 3 days to get my device unlinked. This made the app start working again but I can still not see my current cash back and use it.

The whole purpose of a cash back card is to be able to see and use your cash back, which I can’t.

Another thing as mentioned by others is that you call the support number and there is no option to connect to the support agent. The only way I could find a way to get connected was to select that I had lost my card, which doesn’t feel right.

Please fix!!!

I’ve received multiple phone calls from marketers for this credit card. After I signed up, half of the offer promises were lies, such as 5% cash back for all purchases and free for life subscription.

The app doesn’t work on par with other providers. God forbid you face a problem with the card, because if you do, customer service is unprofessional and unhelpful. I asked for the monthly interest payments to be clarified and the agent kept diverting the question. He did not seem to grasp the simple concept of compound interest.

Without any notification, I was enrolled in an insurance plan that charges me one percent of my outstanding balance per month. The insurance plan supposedly pays a 10 percent of my outstanding balance ONCE, in case of job loss. I contacted customer service for the charges, the agent clarified that I should’ve read the terms and conditions. I explained that something like this should’ve been communicated during the sale process. After much negotiation, with the the agent and their manager, I was “offered” a refund of the hidden insurance charges only after spending 5,000 with the card within two months.

I cannot wait to pay off my outstanding balance and never use this card again.

Avoid this bank and credit card provider at all cost.

Hi All
On 10th March 2024 my side I requested to cancelled Dubai First credit card due to irrespective customer department, Issue is that my credit card WI-FI was not working since November 2023 and I am unable to use the credit card and once I communicated with customer service Team and received the response unable to tolerate, on 10th March once I submitted the cancellation on 12th March I received the call from Dubai First in order to cancel the cancellation they offered me they wave the membership ship for this year but today while I am reviewing the statement I can see as usual the membership fee and 5% applied on my credit card statement, that means as usual what is the response quality received from Dubai First, and just now I connected with Dubai first customer service team to check the membership fees I think all the customer service teams we well trained how not to support or help customers around 14 years I am dealing with different bank in UAE but I never face such issues in any other banking team.
Really hard to connect, no corporation, never share detailed information, each times promises and actions are not matched.

My life I don’t want to deal with such banking team
If tomorrow I didn’t receive any response let’s see what we can do

Never stratified with Dubai first