Dubai First 4+

The cash back button keeps showing “Rewards not available , please try again later”. I have talked with the support and was asked to log out and do a fresh log in which wasn’t useful. I have tried to uninstall and install the app again which made it even worse since the app stopped working at all by saying you have too many devices linked to your account. I thereby was required to raise a support ticket and wait for 3 days to get my device unlinked. This made the app start working again but I can still not see my current cash back and use it.

The whole purpose of a cash back card is to be able to see and use your cash back, which I can’t.

Another thing as mentioned by others is that you call the support number and there is no option to connect to the support agent. The only way I could find a way to get connected was to select that I had lost my card, which doesn’t feel right.

Please fix!!!

I had a horrible experience with Dubai First Bank concerning my credit card. My card was blocked by the bank due to fraudulent activity involving fake OTPs sent by hackers. During this period, the bank did not inform me that I still needed to pay my statement bill despite the card being blocked. As a result, I was charged late payment fees and interest for not paying the statement bill. This was my first late payment in three years of being a customer. When I contacted the bank to explain the situation and requested a reversal of the deducted interest amount, they refused to cooperate. The lack of communication from the bank during a time of fraudulent activity on my account is unacceptable. The charges incurred were not my fault, and the bank’s unwillingness to resolve the issue fairly feels like they are taking advantage of their customers. This experience has made me feel that they are more interested in profiting from these situations rather than supporting their customers. I would advise others to be cautious when dealing with Dubai First Bank. They have shown a lack of understanding and flexibility in handling a loyal customer’s first late payment due to circumstances beyond their control. They are essentially looters, taking advantage of hard-earned money from their customers.

I’ve received multiple phone calls from marketers for this credit card. After I signed up, half of the offer promises were lies, such as 5% cash back for all purchases and free for life subscription.

The app doesn’t work on par with other providers. God forbid you face a problem with the card, because if you do, customer service is unprofessional and unhelpful. I asked for the monthly interest payments to be clarified and the agent kept diverting the question. He did not seem to grasp the simple concept of compound interest.

Without any notification, I was enrolled in an insurance plan that charges me one percent of my outstanding balance per month. The insurance plan supposedly pays a 10 percent of my outstanding balance ONCE, in case of job loss. I contacted customer service for the charges, the agent clarified that I should’ve read the terms and conditions. I explained that something like this should’ve been communicated during the sale process. After much negotiation, with the the agent and their manager, I was “offered” a refund of the hidden insurance charges only after spending 5,000 with the card within two months.

I cannot wait to pay off my outstanding balance and never use this card again.

Avoid this bank and credit card provider at all cost.