e& Business UAE 4+

Granted it was impossible few months ago to order add-on through the app and I had to spent time and effort with credentials to verify over the phone and still there had been times I was denied due to cooperate account.

Now it just a walk in the park.
Thanks for Etisalat management for fixing and setting it free as it’s not their responsibility to be a savior for accounts that are under company name.

#Dear Customer,

Thank you for contacting the Etisalat Business Care Team.

In reference with your below request please note that ceased accounts payment cannot be processed through mobile application.#

Me: “As attachments screenshot of mobile app in previous email, I have paid it against the due amount shown and mobile application itself automatically showed the total due to pay to the ceased accounts.”


Etisalat: #You can login to B2b portal than you can make payment for ceased accounts OR from Etisalat Counter OR from payment mechine by putting Account ID.

The payment which has been credited to prepaid active accounts were already consumed bty the users and credit amount is Zero.#


Me:” The payment is not been consumed by user. As soon as the payment was done, I have multiple times verified that the amount is reflected or not on the active accounts of three numbers.
But it was zero, which means the amount is been credited to the ceased accounts in a wrong way.

As I have mentioned the payment is made against “terminated” accounts using Etisalat business app after selecting the three terminated accounts, which automatically calculate the due and showed “pay now” option in it,

So at any cost the payment has to be fully reverted back to the credit card or it should be reflected to the respective ceased accounts dues.”

I choose 110aed plan which is i can afford. But every month i am getting more than 200aed bill .
There are not providing customer care number on the app and we need to walk behind what ever nonsense they are doing and we are loosing our money and time. They will get it on time. I don’t break the limit they are given to me . I am strictly follow the limits. If they are not ready to provide customer care number. That is the 1st example of fraud. If we are trying to call getting by google or somewhere for the duration of the call also they charging. Don’t know how these type of fraud business is helping them to make money.