UAE PASS service allows using a mobile device as a secure form of identification.

UAE PASS automates and simplifies managing digital identity in mobile devices for users and can be used to:
- Seamless authentication to various smart services.
- Prove Who You are from your phone - Authenticate.
- Digitally Sign documents.
- Digitally Verify signed documents.
- Request for your official documents.
- Avail services through sharing the digital documents.

For more information on UAE PASS, visit

What’s New

Version 4.2.7

- Minor bug fix

Ratings and Reviews

3.0 out of 5
1.1K Ratings

1.1K Ratings

emoureux ,

As usual - App isn’t responding

I’m trying to access the uae pass since more than 2 weeks but to no avail. I tried to delete and reinstall the app 4 times but it’s still not working.

I’m currently out of the country and there is no way I can access simple applications without the uae pass. There should be either an alternative way of doing things or a permanent fix to this issue.

Developer Response ,

Thank you for contacting UAE PASS. We apologize for the inconvenience. In order to serve you better, we request you share your feedback or your contact details on Alternatively, you can call us on 600561111.

ACDubai ,


I downloaded this app and provide as it was requested all my personal information ID, fingerprint etc on the kiosk as it says it only way to do it so, somehow after 30 minutes from my card someone star purchases for euro and dollars every 20 minutes, it was night time and I was at home but I drive to the bank to block my card! Because it was edirham card and I can’t manage from my online banking! However I blocked all my cards just in case. I think it somehow related because I never use any kiosks and my bank cards always was safe and secure! I don’t trust anymore to any app and also I want to remove my personal details but there is no option to remove! So don’t try!

Developer Response ,

Dear Valued Customer,

Thanks for sharing this and appreciate if you share your contact details at to understand the matter further and support you.

Please note that UAE PASS is a none payment related application and we never ask for credit, debt or e-dirham cards details at any interaction with the application or at the UAE PASS kiosks.

We urge you not to share any personal details such as online or mobile banking credentials and password, card PIN or the three-digit CVV number on the back of cards with anyone.

Looking forward to hear from you by emailing us at

AMG 12 ,

Not working /cannot update details and customer care doesn’t help at all

I have been trying to update my new Emirates ID details and upgrade the app it doesn’t work since 3 days also even when I went kiosk machine it’s not working , I called help line more than 5 times as the phone app says to contact and customer care they don’t even no what is error I’m getting they keep on telling me to remove the app and download again and again which I did and still no help . Worse app and customer care it’s wasted lots of time . Smart app is 1000 times better than this and they moved to this

Developer Response ,

Dear Valued Customer,
We apologize for the inconvenience. can you share you contact details on so I check you case status and for sure we will find a solution for your issue

App Privacy

The developer, Dubai eGovernment Department, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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