ADCB 4+

The search for Cheque books continues

To I was sooo messed around by firstly the bank that told me last month I can order my company Cheque book through the ATM. Now weeks later I finally have the time on my off day to find an ATM only to discover you can’t in actual fact order from there. Then I go into the branch and they tell me I can so it through the mobile app or fill in a form to order it in bank, but of course I didn’t have my company stamp with me as I don’t walk around with my company stamp just incase I need it. So i left with an request form and downloaded the mobile app and still there is nooooooo where that I can see how to request a check book. On my online banking I still can’t seem to find the tab that requests the cheque book. This really frustrates me as I spent half of my off time to still have no cheque book requested. Shocking honestly as ENBD has that feature inside their app that I can order my chequebook.

Developer Response ,

Hello, we`re sorry you feel this way. Kindly send your registered mobile number to contactus@adcb.com. Keep in mind that you can request for a cheque book through nearest cash deposit machine, at the branch, by calling us at 600502030, via mobile app or through our internet banking services. Thanks – A.M

Vague instructions on the new app

Will any one here believe if I say I have got charged 105 AED to transfer just 1200 to Sri Lanka? And this is using the regular method in the ADCB app when adding a beneficiary where also it says no additional charges and the other option is express money and that’s clear with the charges mentioned, and I also I have got charged in my account in Sri Lanka and this is all using the regular method where it says no additional charges, I don’t why why they make us so confused and waste our time to spend talking with the customer care. This 105 aed is something that I can do 4 times transfer through a ordinary money exchange in town. Team! This is very unfair. And ddnt get a sms too for that 105 aed regular transfer method. The previous version was much much better, so smooth and convenient

Showing Delay and No SMS notification

The apps is very good as i am using it for almost 3yrs, however a month already i noticed that the apps is not updated or i may say delay. As i observe every time when i do my transaction (especially purchasing) it will not show in the apps right away the transaction, unlike before it will show automatically and it will notify through sms as well. But now, i did not receive any notification in my phone. I need to check it in the apps and sometimes not showing, so i need to check it time to time if the transaction is showing already. Hope this will be fix.

Developer Response ,

Hi, I’m sorry for this experience and thank you for your review. Please send us the screenshot of the issue to contactus@adcb.com from your registered email along with your mobile number.
A.M