UAE PASS 4+

Hello Sir,

The problem with this app is when I want to open something with UEP for another person whenever I click on the UAE PASS request button on the specific website using my mobile phone, it goes directly to the app which is installed in my phone, which is already linked to my UAE PASS details.

So kindly, I need your attention on this matter it should give us an option, whether to open my UAE PASS app or someone else.

Each time I have to delete my UAE PASS so I can open or send a request to someone else, UAE PASS, while using some government entities app or anything for someone else. I hope the weather is clear to you, and I really hope there should be an update on this very soon

thank you
Saif Saeed

Thank you for getting in touch with UAE PASS. We apologize if the inconvenience has caused you any trouble. To help us serve you better, please send us your feedback at support@uaepass.ae. You can reach us by phone at (600) 56 1111.

I downloaded this app and provide as it was requested all my personal information ID, fingerprint etc on the kiosk as it says it only way to do it so, somehow after 30 minutes from my card someone star purchases for euro and dollars every 20 minutes, it was night time and I was at home but I drive to the bank to block my card! Because it was edirham card and I can’t manage from my online banking! However I blocked all my cards just in case. I think it somehow related because I never use any kiosks and my bank cards always was safe and secure! I don’t trust anymore to any app and also I want to remove my personal details but there is no option to remove! So don’t try!

Dear Valued Customer,

Thanks for sharing this and appreciate if you share your contact details at help@smartdubai.ae to understand the matter further and support you.

Please note that UAE PASS is a none payment related application and we never ask for credit, debt or e-dirham cards details at any interaction with the application or at the UAE PASS kiosks.

We urge you not to share any personal details such as online or mobile banking credentials and password, card PIN or the three-digit CVV number on the back of cards with anyone.

Looking forward to hear from you by emailing us at help@smartdubai.ae

I have been trying to update my new Emirates ID details and upgrade the app it doesn’t work since 3 days also even when I went kiosk machine it’s not working , I called help line more than 5 times as the phone app says to contact and customer care they don’t even no what is error I’m getting they keep on telling me to remove the app and download again and again which I did and still no help . Worse app and customer care it’s wasted lots of time . Smart app is 1000 times better than this and they moved to this

Dear Valued Customer,
We apologize for the inconvenience. can you share you contact details on help@smartdubai.ae so I check you case status and for sure we will find a solution for your issue