DIB MOBILE 4+

Missing functionalities

- Manage beneficiaries for money transfer function is missed, should be available to delete or hide for some people have passed away.

- The same for pay bills. Why should I keep seeing my old Etisalat or/and DEWA accounts after 2 years of closing these accounts?There is no way to hid or delete!

- Payment cash on card installment always displaying the minimum amount to be paid even if you had defaulted the payment method as full amount (as if the bank is waiting for the customer to fall in this mistake to be penalized)

Developer Response ,

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you.

Never use express transfer with this bank

I already faced twice a problem about express transfer with this bank and I don’t know how many more will come. I transferred a money thru express transfer in Dib mobile app and they deducted the amount in my account. I waited for the amount to reflect in the beneficiary bank but unfortunately the amount was not received. I called the bank and explained about the issue and explained also that there’s no SMS confirmation that the amount was paid to the beneficiary bank which is I am receiving usually everytime I’m doing the transfer and I complained that the process was taking so longggg. For now it is already 1 month and the amount was still not received. It’s just funny how DIB is handling this kind of issue which really affect the trust and integrity of the bank. They do not even care even when you complained in the app or what. I am the one who keep on calling or keep on sending emails just to get an update about this matter. It’s really frustrating that until now they are not doing anything to settle this matter. I promise that once this issue will be settled I will change bank and will never use this bank ever again

Developer Response ,

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details and transaction reference number details to assist you.

Bad experience and the application services getting older

I am very disappointed with the current Dubai Islamic Bank smart application. It significantly lags behind the latest solutions provided by other banks. The interface is no longer user-friendly and feels outdated compared to modern standards in technology and design.

The most frustrating issue is the inefficiency of the Face ID feature. Despite using Face ID, the application frequently informs me that there is an error with my credentials. This happens multiple times, even though I only attempt to log in once using Face ID. As a result, I am forced to reset my password repeatedly.

This repeated issue is not only time-consuming but also severely undermines the overall user experience. I expect a modern banking application to provide seamless and reliable access, especially with basic features like biometric authentication. Unfortunately, the current state of this application does not meet those expectations, leading to a poor customer experience. I urge Dubai Islamic Bank to address these issues promptly and update the application to align with the standards set by other banks.