Life-changing platform. I’ve used it as a freelancer and a client. It’s a little frustrating to see all the negative reviews from people who aren’t getting hired for jobs, or being scammed. It is impossible to get scammed on this app if you just follow the instructions. It’s plastered everywhere on the app. Do not send payment information or communications outside of Upwork. Ever! And you will not get scammed and you will be protected. If you ignored those warnings that’s on you because they have clearly stated that all payments are to be done through the app. Secondly, it does take a lot of work to get jobs. Freelancing is not for everyone, and neither are office jobs. if you’re not getting jobs after extensive attempts, you’re probably submitting low quality proposals to the wrong jobs or have a low quality profile. In order to freelance you need a strategy and something to offer. Convince the client you are the one for the job. If you’re not convinced or you don’t care about the work you won’t get the job.

There is nothing better or more convenient than being able to talk with my clients while on the go. I have used this app and the app before this one for year without any complaints. However, in the last few weeks I have had more problems with this app than ever before. It does not notify me on my lockscreen or with a badge icon if I have a new message (it is set to have these notifications in my settings). This has resulted in me having late responses while traveling or in the evenings multiple times, my JSC has also dropped because of this issue. Also when I get job proposals now and view them on the app it no longer tells me the date or time I received them the app just says “invalid date.” Not the biggest problem, I can still reply to these proposals. This just was not a problem with this app before the last update.I had to completely delete this app from my ipad because it was incapable of even loading to open. (But somehow I was able to get notifications of new messages on my ipad, i just couldn’t open the app to view them.) As a freelancer who has worked with you for several years, I have come to respect you as a company. I love what you do and provide for us to be able to work online and with our own schedule. Please fix this app, it’s been good before and it can be better in the future. So many freelancers use this app for work everyday, it would mean a lot to us if it was as reliable as the company it represents.

I’m writing a formal review about Upwork to express my extreme frustration with its team. I am a working young professional and was recruited by a director to do sound tech and videographer recruitments. I created an Upwork account at 17 years old which I imagined would be fine as Upwork states it is for ages 4+. My account was immediately suspended for being underage. After turning 18 I realized how important it was to have an account for my own freelancing and I sent a request to repeal and was denied, told the suspension is permanent and told my account violations “simply too serious.” I would understand this situation if I had been harassing people or scamming clients but I literally just gave y’all my ID info and am now being condemned for life? I’m so incredibly bummed and irritated because this was not stated and it’s poor company management to never let someone use an app again under what pretense? I have once again sent a repeal request in hopes that your customer service team has common sense and care for its customers but I am so disappointed with the initial handling of this situation. I cannot even make another account now due to my phone number association. This is impacting my livelihood as a freelancer and it’s just really poor service. Adobe is getting sued for their subscription issues and even they handled their customer service better. Please do better. I’m very disappointed with this situation and hope it can be resolved.

I’ve been on upwork ever since they merged eLance and Odesk. Prior to that I was on the elance for about 10 years. I’ve been dismayed by the fact that many of the features from eLance did not make it into upwork. For example when you are posting a bit and need to include attachments Elance allowed you to use files that they stored in their system. Odesk and now upwork require that you upload the same images over and over. It’s a lot of work for me if I am bidding on ten or more project per day And I imagine it takes up a lot more storage space on their end. The new update finally has the ability for you to switch between all of your profiles. That’s great! But as others have mentioned the app is very laggy. Switching between messages takes a long time to load and often the header at the top does not reflect the correct client information. It will update in about 15 to 30 seconds. This can be confusing if you are flipping quickly through messages from different clients. Also if you add the word “Skype” or email in your message a pop-up will appear telling you to use the Upwork chat function. Then the app freezes and you have to restart it. I understand why they do this to prevent people from stealing clients from their system but to be honest the site and app often are not working properly or down for maintenance and you need to have other forms of communication if you are working for a client that is under a time crunch. If you want me to stay within the site then provide the tools I need to do that. And make sure they are functional hundred percent of the time. Overall it’s a great improvement but still has some bugs to be fixed.