I would give a lower rating if I could. when I’ve gotten tickets online from other services I have a text or email almost immediately confirming. My first purchase with you I got nothing. So I ordered again and nothing. I checked my junk mailbox and there they were. Now I had 4 tickets I only needed 2. I sold 2 tickets back to you. You sold all 4. I had to order again. This time I ordered 4 as 2 friends wanted to go. I was told on email I would have them by Thursday. Thursday evening came and no tickets. I spend time emailing your service trying to find out. The best I get is one response telling me my tickets have been retransferred. I send another message asking do I have the tickets or not. No response. I do get 1 email showing a tiny ticket so small in my email I almost missed it. I enlarge it to be able to read it. Still there hasn’t been anyone telling me how to access my ticket. The game is Friday. I go to another service order 4 more tickets, get confirmation right away and am directed how to access my tickets. Access my tickets and save to my virtual wallet. To my amazement when I access those tickets the ones I bought from you are there also. Now I have 8 and only need 4. Now I’m out $400 as it’s too late to get tickets resold at least they didn’t resell. With no way to refund my money lost of course you will get my lowest possible rating. All that was needed was directions to access my tickets. Directions did come Friday morning. Tickets were ordered and paid for on Monday!

I first heard about TicketSmarter on a radio ad and thought I would check it out for some New Orleans Saints tickets. Checked out what was available and the prices didn’t seem too bad. So I took the plunge and placed an order. Ordering process was easy. Then the problems began. I accidentally closed out the app trying to look at my receipt and could not get my receipt back with my order number on it. So I went looking for an email. No emails. I managed to get into their website and get a message to them that I may have mistyped my email address when placing the order. They changed my email and then I got a couple of emails but none containing a link to my tickets. It is now about 72 hours after placing my order and a couple of live chat sessions later I am still waiting for an email with a link to get my tickets into either my Ticketmaster or SeatGeek app. Should have just used them in the first place. DO NOT USE THIS APP OR COMPANY FOR YOUR TICKETS. TOTAL WASTE OF TIME. JUST TICKETMASTER OR SEATGEEK OR WHATEVER APP YOU NORMALLY USE FOR YOUR TICKETS.

Several months ago, I purchased tickets to The Beach Boys here in Bend, Oregon. I also purchased insurance with payback if I couldn’t make it. I have called and called and spoke to several different people and no one seems to want to help. My wife who is going to go with me became critically ill and is now in hospice care and will not be alive when the concert happens. I explain this and they don’t wanna believe me. They say I need a doctors note and all this and I think that’s just wrong. I’m suffering to worry about losing all this money to see a concert that I can’t go to, I don’t know why I bought insurance if they’re not gonna honor it. Do not use this company go to Ticketmaster instead.. No one has reached out to me to help me and I have gone through several different channels even the company that that I bought the insurance from.

Simply put. I was going to get a reward for using my AmEx with them so I decided to try. Placed the order. Got an order confirmation. Never received the tickets. Finally called in, order had been canceled with no notification even days after placing the order. I had someone coming into town for the event. So two hours before, get them on the phone, they can’t help. They just said it was canceled with no notice. Now the only tickets available were $50 more each. They kept repeating the line that the seller can reject. My issue was not with the seller. I get it if a seller rejects. I just expect that when I get an order confirmation email, that I have tickets. If that is not the case, I should be told so I can get other tickets. Never trusting them again.