StubHub: Event Tickets 4+

I will never use StubHub again! I purchased 4 tickets for a Cubs game. I was concerned about the seats right away, and had multiple conversations over several weeks with them about my concerns. I was assured the seats were together (even despite there being a listing from another sale, in the same section, with seats between mine!) I eventually relisted the seats, using the "realist tickets" option on the StubHub website, and purchased other tickets elsewhere for peace of mind. The week of the event I was notified that I listed my seats incorrectly. I was told I would have to delete my
Listing, and list my tickets as sets if two, and I would need to enter the ticket SKUs. I explained that I purchased 4 tickets, together, and it seemed shady I couldnt sell them together as a set of 4. I did delete my listing, and entered all the SKUs (despite being a resale), and relisted my tickets. I was then notified the DAY OF THE GAME, as I was on my way to the game, that StubHub had deactivated my listing. They stated I needed to re-enter everything again. I explained that is not an option, since I was currently traveling. Needless to say, I did not end up selling my tickets.

StubHub is a complete joke.

I bought watsky/hobo Johnson tickets in 2019 (way before the pandemic) and the date got moved as usual and eventually watsky decided to cancel his concert because he didn’t see a point in the concert if it had to keep getting moved and postponed even longer and he felt bad. So stubhub sent out an email saying “you could click on this link to get 120% credit sent to your account or you can do nothing for this email and don’t click the link to get your money refunded” naturally I wanted the money back, I have a 4 month old who requires a lot so that would’ve been very helpful. I NEVER got it. I went to the websites help center and it said oh well just click on “request refund” if you didn’t want your credit, on the appropriate credit you have, well that wasn’t an option. I tried multiple times, and I wasn’t going to sit on the phone for 4 hours to wait to be told the same thing over and over. So I @ them on Twitter and FINALLY I got help. Or so I thought. They made me jump through so many hoops, only for them to say “this is stressing us out and we have other people to help” BUT I WASNT HELPED?? WHAT MAKES YOU THINK YOU CAN HELP OTHERS IF YOU CANT HELP ME?? So I kept talking to them, and we ALMOST got somewhere to fix the problem. Then they just stopped talking to me all together.
I will not be using this credit, I DEMAND my money back because I was told I can get it, and I will NEVER use stubhub again.

Old version of app was fine outside of not being able to view a continuous list of concerts in my area — it would always start repeating shows after a few dates.

The new app is very awkward. It’s as if I’m trying to use their desktop version of their website on a phone (which is never ideal). Buttons and options that should be bigger (like specific shows I’m looking for), are very small. Apps should be a quick, intuitive version of their website; this doesn’t feel like that.

The feature to be able to see a list of all events in an area is completely gone. To be honest, I’m far less likely to discover shows and spend money with StubHub without this feature. The only way I’ll know if a concert is going on is if it’s a favorite act of mine where I’ll already know they’re coming to town. “Spur of the moment” concerts are dead with this change. I think it’s more beneficial to see when and what shows are happening as opposed to just a list of artists that I could be interested in seeing.