I made a deposit a few weeks ago and it went through without a problem today I made a deposit and it shows an error but it took the money out of my bank account I try to do a chat and it’s taking a long time for a response so I’m trying to figure out where is my money how can I go about retrieving it or did it go to my grandson‘s account this is very inconvenient and I’m not understanding it I guess I’ll just take my chances and Mail have my money order from now on

This is app is horrible I have been using it since the day it came out and now all of a sudden you can’t add funds to your inmates accounts. I’ve used cards with tens of thousands of dollars on them,credit cards with plenty of money one time I used 6 different cards all with more then the tiny 60$ I was trying to put on and every time it’s a error message. I’m sick of it. And sometimes it will even put your money on hold until it gets refunded do y’all not understand not every one has enough money to have their money on hold!!! They could be using some of the little bit they have left to help their loved one and you guys take it and take days to give it back. Now inmates are going weeks without canteen because people don’t know you can call and do it. You need to put out an email or a warning at the top of the page saying your app isn’t working correctly right now and not to add funds over the app. Hope the people that are doing this never go to prison or have a love one go and have to deal with what they are doing to us.

Let me be clear, it’s not just the app that’s disgustingly racist and abismal, it’s the WHOLE SERVICE!For over a month, I have been trying to help a good friend of mine, get money into his commissary account (through his family who doesn’t speak English) Every transaction we try to deposit into his account goes through on our end, but gets flagged for “security” reasons on access corrections end,…leaving us wondering “where is that money going?” The customer service number provided offered them no Spanish translator and refused to help them by email, claiming that they’re have been no deposits made under the phone number or email they are being contacted from. Luckily, I was able to get them a lawyer involved today and the jail is making every effort possible to help us despite access corrections lack of effort. I work with at risk teens in the area and I’ve noticed a similar pattern of behavior (not always this extreme) with most of my minority students. It’s extremely disheartening and absolutely disgusting that any tax payer dollar was wasted to incorporate this inefficient and broken system into our jails, where we are supposed to be focused on rehabilitating and returning citizens into society, not setting them back further.

I have proof that I was just scammed out of 100 . On Monday may 26,2025 I was trying to put 100 on my account through the app. After putting in my card Information and the amount the app froze. They still took the money and didn’t post it to the account . Didn’t send me a receipt or add the transaction to the history of transactions like all my others . I’ve been on 2 different calls waiting to speak to an agent for over forty minutes and still no answer . My bank won’t dispute the charge because it’s saying I approved the transaction . This is the first time it’s happened and it happened after the the app and website was down for a couple days so I’m not sure how I’ll get my money back or add it to the account . I emailed them and hasn’t gotten a response and I’m still waiting on the phone for an agent .