Accounting App - Zoho Books 4+

Best SMB Software

Switched from Quickbooks as they became notorious for holding funds for weeks and months. WOW! This is like Zoho listened to all the user feedback on the Quickbook forums and did what everyone was asking. The best feature is the customer portal and the ability to have a custom url. We get complemented all the time on our quotes and invoices. And can’t leave out we have SALES ORDERS. Something Quickbooks in all their high and mighty wisdom got rid of.

We find there is a common theme with Zoho and it’s they just listen to their customers.

My only negative would be it takes around 24 hours for bank feeds to update vs Quickbooks is almost live time. Otherwise all together we find Zoho Books to be a much more comprehensive and intuitive accounting software with more features that make your business look professional.

Developer Response ,

Hi there,

Thank you for taking the time to share your feedback with us. It is delightful to hear such positive words and it’s always a pleasure to serve our users.

Regarding your request about the Bank feeds, we are currently working on to provide the better experience in our app. If you have any other suggestions, please drop an email to “support+mobile@zohobooks.com” and we would love to help you.

Thanks for choosing Zoho Books!

New to Zoho

I have yet to use the software as I ran into a issue between downloading multiple Zoho apps. I reached out to the customer service team and actually got a response! They called me same day and advised of how to resolve the problem!

This was part of the email I sent back to the team after the call!

I am impressed by your customer service thus far and was very surprised by having a rep reach out to me directly to address my issues. This is a high level of customer retention service and I look forward to exclusively using Zoho for my small business needs, thank you!!!

Developer Response ,

Hi,
Thank you for your wonderful feedback. It's really great to know that we have satisfied you by solving your problems. If you have any suggestions, please drop an email to ”support+mobile@zohobooks.com” and we will get right back to you.

Needs a Watch complication!

This could be five stars with just a couple of improvements. First, there is no Apple Watch complication! Since a timer is part of the app, having that complication is crucial. I can’t tell you how many times I’ve forgotten to stop my timer because I have no indication that it’s running when I look at my watch. Second, the screen shot on the App Store shows that the app says “Hi [name],” at the top, but mine never shows my name, just a space where my name should be—so it’s “Hi ,” with a space before the comma, which drives me nuts (I’m an editor). I’d rather it just said nothing at the top than making me look at an error every time I open it. It would also be nice to see the option to clock in/out at a different time than the current time, as seen in apps like HoursTracker, for those time when you realize you forgot to clock in/out.