Home Connect (America‪)‬ 4+

Once you’ve got an appliance linked, things tend to work pretty well. It can be a little opaque right up until you’re finally able to make it happen.

The app itself it reasonable, but there is one specific area that lacks polish: Appliance Information. This is vital information that is difficult to transcribe, so why can’t I select and copy the serial number, model number, or anything useful on this page? Moreover, why does starting a Support case not automatically populate the form with data from Appliance Information?

These limitations created an awkward experience today while trying to start a support case for a hardware defect: I needed to fill out a form in the app that required multiple pieces of information that were available from Appliance Information, but the only way to fill it out was to write all of that complex information down on a piece of paper, then type it into the form. It seems like it could’ve just auto-populated, but maybe the developer just hasn’t gotten to it yet?

Hello. Thank you for your feedback as we are always looking to improve the experience for our users. We appreciate your detailed comments about appliance information and support cases, and we will forward this on to our development team so they can look into it. Please reach out to service.us@home-connect.com or call 1-800-944-2904 if you would like to share more details about your experience. Regards, your Home Connect Team.

Have a kitchen full of Thermador appliances and this app is largely useless. One simple thing that would have been amazingly useful: for an induction stove, the app offers the ability to control it remotely. You can set a time, set power levels, turn it off remotely… amazing. But here’s the caveat: after entering in the command you then NEED TO TOUCH THE SCREEN ON THE PHYSICAL STOVE. Who decided on that?!

So today it finally happened. The stove was left on and no one was home. I was at work and here’s the time when the app can finally do great things. So I go try and turn it off and it won’t let me unless I confirm on the screen. Who wasted money to build this app? I can understand confirming to turn it up to max, but to turn it off?!

What awful design. It gets two star cause it does allow the oven timer to set to control by web clock. This is literally the only useful thing this app does out of the three appliances I have.

Hello, thank you for this feedback. We apologize for your experience and our team is here to help with any HomeConnect issues you are experiencing. We encourage you to connect with our team at info.us@home-connect.com. Include your model number, device type and email address associated with your account.

We got a $15,000 Thermador fridge delivered to our house with smart connectivity function that works with this app. Unfortunately, despite reaching out to the customer service center, to the IT support, to our vendor, and the chat function, nobody was able to connect the device to our app. As advised, I downloaded the app several times, tried different mobile devices, and all kinds of tricks. it does not connect. Finally, Bosch referred me to the service company that installed the fridge, they referred me back to Bosch. This is a totally useless experience. I will return the fridge and buy a subzero.
Update: I was able to connect the app. The email function for invitations does not work. The camera function of the fridge does not work. The app only shows limited set of camera photos, and updates it in an erratic way every two or three days. It’s never up-to-date. The app is absolutely useless, and I would recommend not to buy a Wi-Fi connected Thermador fridge because it’s a total waste of money.

Hello Gorkipark, thank you for your review. We apologize for any inconvenience you have experienced with the Home Connect feature. Our team is here to assist you with any questions or concerns you may have. Please feel free to contact us at 1-800-735-4328 or info.us@home-connect.com. We appreciate your valuable feedback.