Home Connect (America‪)‬ 4+

Mostly works but some areas need polish

Once you’ve got an appliance linked, things tend to work pretty well. It can be a little opaque right up until you’re finally able to make it happen.

The app itself it reasonable, but there is one specific area that lacks polish: Appliance Information. This is vital information that is difficult to transcribe, so why can’t I select and copy the serial number, model number, or anything useful on this page? Moreover, why does starting a Support case not automatically populate the form with data from Appliance Information?

These limitations created an awkward experience today while trying to start a support case for a hardware defect: I needed to fill out a form in the app that required multiple pieces of information that were available from Appliance Information, but the only way to fill it out was to write all of that complex information down on a piece of paper, then type it into the form. It seems like it could’ve just auto-populated, but maybe the developer just hasn’t gotten to it yet?

Developer Response ,

Hello. Thank you for your feedback as we are always looking to improve the experience for our users. We appreciate your detailed comments about appliance information and support cases, and we will forward this on to our development team so they can look into it. Please reach out to service.us@home-connect.com or call 1-800-944-2904 if you would like to share more details about your experience. Regards, your Home Connect Team.

Yet another app we must download, give us HomeKit support

The app is helpful. But yet again, the consumer is left worse off by not allowing seamless HomeKit integration into iPhone. Now my parents have to use yet another appliance app instead of allowing us to put all our appliances in the Home app on iPhone which is simple to remember. We are stuck in 2010 era tech, which leaves many questioning why our dishwashers even need Wi-Fi when the apps are so ugly and hard to recall how to use unless you’re more technically literate.

Also btw give us matter support for seamless integration into all of our devices so we can actually embrace the concept of a smarter home.

WiFi connection issues = useless app

I’d like to explore the features of this app, but I can’t get past the faulty WiFi connection feature of my Bosch dishwasher. I have a mesh WiFi system in my house for coverage in every room. Even though my phone and my other appliances from other manufacturers get full strength signals in my kitchen, Home Connect insists that the dishwasher’s connection has failed, and tech support suggested a weak signal or a problem resulting from trying to connect to a more distant satellite instead of the main router which is closer. Even if I temporarily bring the router into the kitchen (which results in a successful connection), as soon as I move it back to its usual location, the appliance can’t connect anymore. With everything else in that room connecting to my mesh router system just fine with full signal strength, I ascribe this to a failure on the part of my Bosch appliance in how it connects to mesh WiFi networks. That makes the app and all the remote features unusable.

Developer Response ,

Hello, thanks for your feedback about your dishwasher. We're sorry you are still having issues with your connection. Our support team would like another opportunity to help resolve these issues you are facing. Please contact us at info.us@home-connect.com.