Home Connect (America‪)‬ 4+

Once you’ve got an appliance linked, things tend to work pretty well. It can be a little opaque right up until you’re finally able to make it happen.

The app itself it reasonable, but there is one specific area that lacks polish: Appliance Information. This is vital information that is difficult to transcribe, so why can’t I select and copy the serial number, model number, or anything useful on this page? Moreover, why does starting a Support case not automatically populate the form with data from Appliance Information?

These limitations created an awkward experience today while trying to start a support case for a hardware defect: I needed to fill out a form in the app that required multiple pieces of information that were available from Appliance Information, but the only way to fill it out was to write all of that complex information down on a piece of paper, then type it into the form. It seems like it could’ve just auto-populated, but maybe the developer just hasn’t gotten to it yet?

Hello. Thank you for your feedback as we are always looking to improve the experience for our users. We appreciate your detailed comments about appliance information and support cases, and we will forward this on to our development team so they can look into it. Please reach out to service.us@home-connect.com or call 1-800-944-2904 if you would like to share more details about your experience. Regards, your Home Connect Team.

Our new Bosch fridge is great but not perfect. Specifically, it makes way too much ice and it seems that with opening and closing the drawer, as the ice shifts, it makes even more ice to the point that if overflows to the bottom of the fridge cabinet.

While I am not sure the fridge software can be updated to prevent that, I wish the app allowed me to do few things:
1. When I set notification for full tray, I wish I had an option setting to turn off the notifications, once I set the ice-maker to off. There is no point in notifying me repeatedly about the full tray over and over again, once I turned off the ice maker.

2. I wish there was an option setting to actually turn off the ice-maker when the first “tray-full” notification is triggered. This way, the ice maker will stop producing until reenabled again, this could precent ice from overflowing.

This is a pretty annoying problem with this fridge and the above additions will at least make life easier with the overzealous ice maker this fridge has.

Thanks!

Hello! Thanks for the feedback, this helps us make our products better. We forwarded your comments to the developers to see if there are any improvements we can roll out. Thanks again for your feedback.

I’d like to explore the features of this app, but I can’t get past the faulty WiFi connection feature of my Bosch dishwasher. I have a mesh WiFi system in my house for coverage in every room. Even though my phone and my other appliances from other manufacturers get full strength signals in my kitchen, Home Connect insists that the dishwasher’s connection has failed, and tech support suggested a weak signal or a problem resulting from trying to connect to a more distant satellite instead of the main router which is closer. Even if I temporarily bring the router into the kitchen (which results in a successful connection), as soon as I move it back to its usual location, the appliance can’t connect anymore. With everything else in that room connecting to my mesh router system just fine with full signal strength, I ascribe this to a failure on the part of my Bosch appliance in how it connects to mesh WiFi networks. That makes the app and all the remote features unusable.

Hello, thanks for your feedback about your dishwasher. We're sorry you are still having issues with your connection. Our support team would like another opportunity to help resolve these issues you are facing. Please contact us at info.us@home-connect.com.