STRIKE: BITCOIN 4+

I used to love the app. Easy to use, good UI, and great (lack thereof) fees. After the latest update, the UI is terrible. Not intuitive, things are hidden, and just overall bad. I can’t add a bank account after the new update either so I can deposit funds. I go through the plaid process, open my password manager (Bitwarden) to enter my bank login info, and then get stuck in a Face ID loop and it exits out of the add an account screen and just goes to the home screen of the app. Terrible and unusable.

Update: As promised by the response received by Strike, I am now able to add a bank account without getting stuck in a Face ID loop. The UI has been updated to make it slightly better & more user friendly, but could still use some work.

Hi there,

Thank you for updating your review. We appreciate that. Feel free to reach out to our support team if you have any further questions or concerns. We appreciate your continuous support for Strike!

This may be the worst experience with a crypto app I’ve ever had. After providing them the information requested I received a notice saying I needed to provide additional documents. They want a picture of me holding up my license. The only reason as to why they need this is bc they didn’t like the email address I provided. I eventually gave up as I won’t provide such sensitive information to a company whose support team makes me question the apps entire legitimacy. I’ve never been asked to provide such sensitive information before and I’ve dealt with ridiculous KYC issues in the past.

Then my wife tried to open an account and transferred a small amount of money to it. At that point they flagged her account, unlinked the bank and are now refusing to give us the money back until we can prove her name is on the bank statement of the account she tried to link. Interesting that the account was fine for them to take money from but not send the money back to. So now we are having to deal with this scammy support staff again to get her money back bc they presume to know more about our bank accounts than we do.

Im totally blown away at how terrible this experience has been especially given the high praise this app has gotten recently. Either this app is a total scam or they need to relax their KYC policies down a tad. What a huge disappointment.

We are sorry to hear you did not have a good experience with our support team. We apologize for any frustration incurred. We aim to provide a high level of support to our valued users and are sad to hear you feel this was not the case for you. Your feedback will be forwarded to our team for review.

Sent all documents to verify account, including True ID, passport, local utility bill & pay stubs. All matching my local address. Also linked my local bank—again, matching my name/address. Strike, through payment partner Plaid, accepted money from my local bank. But then they want me to upload a video of myself moving around. Last I checked, professional models get PAID for video shots. If the troves of sensitive, private data Stike has already collected isn’t enough to verify my identity, they should at least respond to my support request to close my account and remove my private data from their database. But in over a week, Strike has STILL NOT REPLIED TO MY REQUESTS.

AT&T is just one in a long list of recent wealthy, tech savvy companies to suffer a massive customer data breach. If it can happen to these larger, wealthier companies, it can happen to Strike. Who compensates and protects consumers once our increasingly sensitive data—now including current video feed of us—is stollen due to ever more sophisticated corporate database hacks? Then it’s just YOUR problem. Not the company’s. Not to mention the already robust dark market for KYC verification packets INCLUDING video feed. The entire purpose of a federal ID (new True ID) is for the photo ID to serve as a security-vetted federal ID! Next, these apps will be demanding blood/DNA samples. Enough is enough.

Hey there,

We are very sorry to hear you did not have a good experience with our support team. We apologize for the frustration incurred. We aim to provide a high level of support to our valued users and are disappointed to hear you feel this was not the case for you. Your feedback will be forwarded to our team for review.