Still is and always has been THE Greatest customer service experience I’ve ever had, especially with shoes. Having mild cerebral palsy has always made shoe shopping a laborious process and such a disappointment that I always put it off and probably have a sock collection that’s out of control! Having one foot only sorta a 9.5 foot and the other just enough larger that it’s uncomfortable. I am aware that most of us has one foot bigger than the other but it always felt more obvious because most of my friends are ~7. Styles always seem to sputter out around there..no more fashion just enough to function as a shoe… that’s IF the company even DID half sizes that high… my little foot would walk out of my shoe. If I become sick or tired I end up dragging my foot…ruining either the tip or wearing down just the one heel….and I can’t even wear actual high heels. Those cute slip ons are slip offs and my flips only flop. It truly is exhausting and excruciating. I appreciate the returns are free, especially hassle free…I don’t buy shoes often still, but I always go through Zappos if possible! Oh, and one year they sent me an actual birthday card! I cried happy cries!! I am now anxiously awaiting my newest pick -hoping they will be perfect but even if they aren’t the shoes for me-I’m never anxious about it! Thank you, Zappos, I appreciate your existence and expertise! 🤍

Throughout my life I have had to shop multiple shoe stores to find even one pair of shoes. And typically those shoes only “sort of” fit. But I needed something on my feet. I was blessed with a double-E width foot, so I was that girl that had to wear the dorky shoes while the others wore cute shoes. In those days (60’s) parents believed in putting kids in a well built shoe to give our feet the proper support you know!When Zappos hit the market I was elated! I could order shoes based on well written descriptions and customer reviews. And right from the start they delivered expeditiously. I even ordered 2-3 pairs at a time, knowing that most likely I would be sending 2 pairs back and occasionally all three. But that was just fine with Zappo’s. They made me feel appreciated and that it was okay to have wide feet! They wanted me to be happy with my shoes, that I mattered. This is one happy woman now! The selection of shoes is over the top amazing, ever since Zappo’s I actually have cute and well fitting shoes. Discovering Zappos literally changed my life. To all of you at Zappo’s , that comprise this service oriented, we care company, my hat is off to you! Thanks forever more. Patty

When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait.It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.

If you're going to purchase shoes from Zappos download the app in your App Store make an account it will help you resolve any new changes or problems "Wrong size, too wide, incorrect shoe delivered, or even no what you were expecting. It made my purchasing experience good it helped me resolve my problems, and would recommend you install the Zappos application before making your shoe purchase. I Have been using Zappos for all Work shoe purchases, first purchase was in 2019 it was a brown WE Wolverine shoe it ran small so I returned them. Reordered and gotten a narrow shoe returned that one and 3rd time was a charm gotten correct size and comfort. Happy with that shoe, I purchased same one for 3 consecutive years. Last year I ordered a tan pair of boots that weren't steel toe. I wasn't fond of the look, but when I wore them they fit good and were the most water resistant shoes that I had purchased. Currently just purchased a pair of steel toe rancher boots looked at reviews, previous purchasers state the shoe runs longer that size selected, so I will see. So far after 4 year going on 5 they have made me upset or leave.