BCBSTN 4+

Chat Disconnections

I love the new app! It has a great user interface and the live chat helps stay up to date. When you switch apps, it disconnects the chat and you have to start again which is annoying when you are trying to get answers. The app desperately needs the background app refresh function on iOS. If there wasn’t that issue, it would be an 5 stars! Grateful for them investing in the development of the app and have faith this will be resolved

Terrible user experience

The UI still needs a lot of work. Navigation in the provider search is particularly painful. The search results only return about ten listings at a time. When you reach the bottom of the list, you often need to wait about a minute for the next batch of ten doctors from the list. If you open a search result, you can't read any reviews. Save yourself the frustration and just search for doctors in Google maps, read their reviews, then go to the "get care" tab to search for the doctor by name and see if they're in network.
The information about the doctor is quite out of date here, too. I found many listings which said the doctor is accepting new patients, but that wasn't true. I also have found several listings for doctors who moved away from the listed location many months ago.

Developer Response ,

Thanks for reaching out, BadWolf2112. We’re sorry to hear you’ve had a negative experience. We'll share your feedback with the appropriate team for further review. If you’d like to provide more information or to speak with someone about these issues, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.

It’s been 2 months APP STILL NOT WORKING

I downloaded this app. I can open it up at the initial download but as soon as I get in the app & navigate back to the home screen, it locks up EVERY TIME & it won’t let you move out of the screen. I have to get out by opening another app & swiping up in order to get the app to close since the screen is frozen/locked up. I have deleted & reinstalled this app 3 different times and it still freezes/locks up. I would have thought over the period of a few months this would have been corrected but has not. Very dissatisfied & frustrated with it as it would be very beneficial to use for my healthcare.

Developer Response ,

Thanks for reaching out, danasmiles. We’re sorry to hear you’ve had a negative experience. If you’d like to provide more information or to speak with someone about these issues, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.